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3 months ago
Silver Swan Recruitment
Location: UK, Europe (non-UK), Austria, France, Italy
Job type: Seasonal
Contact: Ashleigh Turner
Category: Catering Jobs, Chalet Host Jobs, Hotel Jobs, Resorts Jobs, Ski Jobs


We are recruiting for a host/chauffeur couple to work in a private chalet in Meribel for the winter season. The chalet is used predominantly by the owners who are a very nice family. They are easy to look after, quite self-sufficient and know the chalet and the resort very well. The chalet is also rented out to a luxury operator who bring a full team to service the week they come, so in these weeks you will work in defined roles within the team under their direction They deal with all the pre-holiday guest liaison and host the guests. 

You will be employed on a French contract essentially employment at 10 Euros per hour basic gross pay for a 35-hour week for the whole season. We provide accommodation with utilities included and overtime is required and paid in line with French employment regulations. 

In the context of a rented week the staff's main responsibilities will be:

- to prepare the chalet for the start of the rental, to have everything clean, well ordered and prepped ready for the operator to move in and set up for their guests.

- to attend a briefing meeting just prior to each rental and to generally build and maintain a constructive working relationship with the operator’s staff in resort

- to carry out their roles during the week as required by the operator on a pre-set rota (which will be a 48-hour week, overtime is paid)

- to manage stocks of logs, cleaning materials, table linens, house wines and soft drinks stocks & some dry stores. (the operator bring their chefs, do all the food shopping, bring in their own bed linen, towels, robes and toiletries. Table linen, cleaning clothes uniforms & guest personal laundry is done in-house. All other laundry is sent out)

- to be our eyes and ears to make sure that the chalet is looked after to our standards during a rental.

 

The family use the chalet for 6-8 weeks per season. Not all weeks will be ‘full service”. It can vary from just 2 guests to a full house of 14. There is an established roster of subcontractors to flex staffing levels according to requirements. The chalet is large, new and technically complex but we a full complement of external contractors to help keep the building running and a maintenance contract with the architect who built the chalet who can liaise with the contractors on our behalf

 

We’re looking for good communicators with a 'can do' attitude so a flexibility, professionalism and a team working approach are key to the roles. The scope of the work will vary week by week and the keep aspects of the role are: -

 

Main Duties and Responsibilities

Housekeeper - I’m looking for someone prepared and skilled to do all aspects of housework and laundry to a very high standard and can provide some direction and training to help familiarise external staff. 

Driver - someone who can demonstrate adequate skills and experience to work with the operator in providing the guest driver service 

Maintenance - someone who can look after the fabric of the building, troubleshoot and liaise with the contractors responsible for maintenance and who is prepared to set to with more practical tasks of snow clearing, log stacking, keeping the garage clean etc

Hosting - both should be presentable, personable and capable of being informal hosts during our visits and professional members of the operator’s team. If either of the couple cooks, that would be a useful skill. During full-service weeks we will employ a professional freelance chef so “in-house" cooking skills will be for small groups and relatively low-key hosting 

Budgeting - the staff will need to order and manage a defined budget of expenditure locally. They will have a company credit card; private debit card and petty cash float so will need to keep bookkeeping records. I do the bulk of the accounting and bill paying but I need someone numerate and able to manage expenditure at the chalet to support me

 

Skills and Experience Required - Host

This role would suit someone with the following skill set:

·      Minimum 2-3 years hands-on experience in 4/5-star hospitality (the couple has ideally done a season before)

·      Excellent interpersonal skills

·      Excellent organisation/time management skills

·       full UK driving licence is essential conversational French is desired

·       knowledge of ski resorts/season life is desirable

 

Skills and Experience Required - Driver

This role would suit someone with the following skill set:

  • at least 5 years driving experience
  • knowledge of chauffeur etiquette is essential
  • previous hospitality or customer service experience is essential (the couple has ideally done a season before)
  • excellent interpersonal skills
  • excellent time management skills
  • conversation French is desirable
  • full clean UK driving licence
  • previous off-road or alpine / ice driving experience is desirable

 

Candidate Profile

Primarily we are looking for a couple who are prepared to work energetically, efficiently and productively to a high standard for a defined number of hours each week. They need to be practical, show initiative and be prepared to set to with whatever needs to be done from the 'bottom of the food chain' tasks like snow clearing and cleaning to the more managerial tasks of liaising with external contractors. We are looking for the following key personal qualities and attributes:

·      highly professional with a 5-star service mentality

·      positive and flexible attitude

·      Proactive, work well under pressure with great attention to detail

·       team player is essential

·      well presented at all times

 



 

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