• To be responsible for all aspects of Resort Operations within your allocated area.
• To act as line manager to the Resort Managers in your allocated area in order to achieve all performance related targets.
• To manage, monitor and improve efficiency and performance in all operational areas ensuring that standards are kept consistently high and improved upon across the board, that performance targets are met and exceeded, and ensuring that all Skiworld guests receive a consistently excellent level of service in all areas as a result.
• To keep operational costs to a minimum.
• To maximise income.
• To ensure full compliance to local regulations
• To assist in the responsibility for overseas staff training course content, design, delivery and logistics, and evaluation, ensuring that all aspects of the overseas service advertised to our guests is adequately covered.
• To take ownership of training sessions in the training course to ensure the tools to complete the season are passed onto Resort Managers and their staff.
• To assist and advise Resort Managers during the set-up of resort operations prior to the commencement of the season, ensuring that resorts are fully prepared for the arrival of the first staff and customers.
• To be Line Manager to the Resort Managers in your area – including providing advice, on-going training and support where needed, motivating and managing their performance and carrying out their PDRs during the season.
• To assume responsibility for all aspects of Resort Manager performance including staff management, motivation and welfare, property budgets, ski pack sales, après sales, hotel bar sales, standards and complaints, CSQ scores and legalities. To monitor, analyse and act upon weekly CSQ, resort sales, budgets and complaint feedback during the season. To take appropriate action when targets are not being met.
• To ensure that all staff maintain excellent standards re: appearance and attitude throughout the season.
• To monitor performance in all of the above areas, through regular and thorough resort visits, property visits and feedback from key performance indicators in order to target areas for improvement.
• To offer any necessary assistance and advice for Resort Managers on staffing, maintenance, client, owner or supplier issues, liaising with relevant departments in London or Bourg as necessary.
• To be aware of operational costs at all times and to monitor resort expenditure and make recommendations to keep costs to a minimum.
• To ensure that all resort paperwork is completed on time every week and to assume responsibility for checking and collating this. To complete reports and paperwork as required in a timely way.
• To perform airport manager duties on a Saturday.
• To assist the European Operations Manager to organise resort staff days out during the season.
• To work with HR and Contracts Departments to ensure Company policies are adhered to including in-resort recruitment, disciplinary procedures, PDRs, staff and property legalities and health and safety regulations.
• To be responsible for making recommendations to improve and develop all aspects of European Operations for future seasons.
• To drive closedown procedures ensuring that operations are effectively closed down at the end of each season and that everything is correctly accounted for and handed back to the Bourg Office or stored in resort / the warehouse as appropriate.
• To provide cover for and assistance to any Resort Manager as needed.
• To perform such other duties as may be reasonably required from time to time.
Central location to your area. Will involve 3-4 days per week at least travelling around the European resorts under your control during the winter season.
HOURS: The job involves working 6 days a week, 8 hours per day but given the nature of the role, flexibility of working hours will be required, in particular when on the road, on transfer day and during busy periods. The job also involves being on call at all times if needed.