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10 months ago
Location: Europe (non-UK), France, Val d'Isere
Job type: Seasonal
Contact: Recruitment
Category: Hospitality Jobs, Management Jobs, Ski Jobs

We are looking for exceptional individuals to manage our largest resort, Val d'Isere where we have 25 chalets and a team of 70 staff.

With overall responsibility for the day to day activities of the Company in the resort, complete flexibility is necessary for this role. Duties are too numerous to list in detail but broadly group themselves under the following categories:

  • Effectively manage and oversee the resort team
  • Ensure outstanding customer service and guest satisfaction
  • Maintain and develop good relations within resort with all existing and new supplier and owner contacts
  • Quality control of all chalet standards including, food and beverage, cleaning budget control and in chalet service.
  • Preparation and organisation of transfer day
  • Manage all resort vehicles
  • Ensure all weekly paperwork is completed and complete resort accounts

 We are looking for confident leaders who can keep cool under immense pressure whilst maintaining a consistently positive outlook.  Winter season experience together with a proven record in organizational skills  is essential and previous experience in man-management and experience of a similar role in a hospitality environment is preferred.  A good knowledge of the French language is necessary.  Driving will invariably be part of your duties and therefore you will need to have held a full clean driving licence for at least five years.

Job description in full: 

  • Overall responsibility for your guests from arrival at Geneva or Grenoble until they check in for their return journey
  • Ensuring all relevant and up to date reservation information is passed to the appropriate member of staff
  • Ensuring, where possible, all special reservation requests are met
  • Checking transfer logistics between airport and resort
  • Organising ski passes, ski school, ski hire etc
  • Maximising in-resort sales
  • Visiting all chalets on a regular basis to ensure all guests are content
  • Ensuring all chalets and staff accommodations are safe - complying with all health and safety standards
  • Ensuring (where applicable) the successful running of an in-resort shuttle service
  • Overseeing the ski guiding service
  • Quality control
  • Supervising and co-ordinating all resort staff
  • Assisting any resort staff with their duties if required
  • Looking after the welfare, motivation and discipline of resort staff
  • Ensuring that chalets and vehicles are maintained properly
  • Maintaining good relationships with local owners and suppliers
  • Dealing with customer complaints
  • Responsibility for bank account, income, maintaining budgets, expenditure and receipts
  • Making accurate weekly accounting returns
  • Completing all Company reports accurately and on time
  • Opening and shutting down chalets and resort

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