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7 months ago
Neilson Active Holidays
Location: Europe (non-UK)
Job type: Seasonal
Category: Bar Work Jobs, Hospitality Jobs, Management Jobs, Ski Jobs

Job Role Summary:

As a Bar Manager, you will lead by example to create a professional and profitable environment within the hotel operation. Encourage your staff, motivate and monitor your team within their roles throughout the season. You will be driven to achieve and succeed your revenue/service quality targets and provide an excellent and efficient service to our guests on a daily basis.

Key Responsibilities and Tasks:

  • Training – Organise, coordinate and deliver pre-season training for the bar team. Ensure they are trained to the highest standards in product knowledge, service, sales, customer service and procedures in order to maintain a successful operation throughout the season.
  • Stock control – Managing all areas of the beverage outlets including stock orders, levels, stock takes along with monitoring and recording all wastage.
  • Sales - Drive sales by setting & monitoring targets whilst motivating your team to achieve these. 
  • KPI’s and Objectives – Set and monitor your staff objectives.
  • Appraisals and end of season reviews – Conduct mid-season and end of season reviews with your team.
  • Development of the team – Manage, motivate and develop your teams throughout the season.
  • Day to day management – Managing your teams on a daily basis, monitoring staff performance, income targets and feedback targets.
  • Reconcile and account for all sales during working shifts whilst adhering to company standards at all times.
  • Be safe – Remain compliant with all health & safety audits and ensure that you provide your team with a safe working environment at all times.
  • Represent Neilson in a positive light at all times, both in the hotel and around the resort whilst providing any information, help, and assistance to our guests wherever necessary.
  • Ensure that all staff are delivering an excellent service at all times.

Personal Specification:

  • Previous hospitality and customer service experience
  • Proven supervisory/staff management experience
  • Previous experience working within a similar standard and size of operation for at least 6 months
  • Educated to at least GCSE standard or equivalent
  • Comfortable with cashing up and accounting for daily takings
  • Computer literate and capable of learning new programs/ procedures quickly and accurately
  • A formal hospitality qualification and/ or dedicated beverage course (desirable)
  • Experience of work overseas and ski or boarding experience (desirable)

Knowledge, skills and abilities required:

  • To be a positive and effective communicator
  • Good knowledge of beverage service, brands, products and cocktails
  • To display consistent high levels of service and to maintain the Neilson standards     
  • The ability to train and motivate a results orientated team whilst maintaining effective working relationships. 
  • Able to work alone using your own initiative whilst under pressure and to follow written and verbal instructions.
  • To be flexible with your working hours and willing to assist in all areas of the operation. Proven experience in a sales environment in the F&B industry (Desirable) 

Personal qualities:

  • Excellent appearance and personal grooming
  • Attentive, outgoing, friendly and smiley
  • Approachable, honest, welcoming, professional and enthusiastic
  • Highly self-motivated, hardworking and well organised

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