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Chalet Manager


Silver Swan Recruitment
Location: UK, Europe (non-UK), Austria, France, Switzerland
Job type: Seasonal
Contact: Ashleigh Turner
Category: Chalet Host Jobs, Health & Beauty Jobs, Hospitality Jobs, Hotel Jobs, Ski Jobs
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CHALET MANAGER

 

 

OVERVIEW

 

Our client offers one of the highest paid salaries and the opportunity to work in the most luxurious chalets in the French Alps. This is a diverse and extremely challenging “hands on” role with overall responsibility for every aspect of the chalet operation and for the performance of each individual member of the chalet team. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client. 

 

MAIN RESPONSIBILITIES

 

  • management, training and development of each member of the chalet team 
  • customer service delivery – incl. service of breakfast, afternoon tea and formal evening meal
  • proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
  • responsible for chalet cleanliness and presentation
  • responsible for all chalet laundry
  • managing of chalet budgets
  • completion of all financial and non-financial paperwork each week
  • communication with the Guest Relations Manager  pre arrival + post departure
  • general chalet maintenance – to report issues to Area Manager/Maintenance Team
  • maintaining general hygiene, health and safety standards
  • responsible for maintaining and improving local supplier relations
  • covering chauffeur duties when required, providing cooked breakfast on chefs day off

 

SKILLS & EXPERIENCE REQUIRED

This role would suit individuals with the following skill set:

 

  • minimum 3 years of direct people management experience – preferably with small teams
  • previous 4/5 star hands on hospitality or silver service experience is essential
  • excellent interpersonal skills
  • excellent organisation/time management skills
  • previous accounting experience
  • basic computer skills
  • full, clean driving licence in essential
  • conversation French is required
  • knowledge of ski resorts/season life is essential

 

CANDIDATE PROFILE

We are looking for the following key personal qualities and attributes:

 

  • highly professional with a 5 star service mentality
  • positive and flexible attitude
  • proactive, work well under pressure with great attention to detail
  • team player is essential
  • well presented at all times

 

 

OUR SALARY PACKAGE INCLUDES:

  • A competitive salary
  • A stunning work environment in the most luxurious chalets in unique locations in the Alps
  • Excellent accommodation (your own bedroom) with some meals provided
  • Transport to and from resort
  • Winter travel and health insurance
  • Free ski/board and boot hire
  • Ski pass
  • Outdoor uniform by North Face
  • Attractive End of Season Bonus
  • Career progression with summer opportunities in our coastal villas in the summer months

 

PLEASE NOTE THAT ALL APPLICANTS MUST BE RESIDENT IN THE UK AND HAVE A NI NUMBER AND UK BANK ACCOUNT.

CHALET MANAGER

 

 

OVERVIEW

 

Our client offers one of the highest paid salaries and the opportunity to work in the most luxurious chalets in the French Alps. This is a diverse and extremely challenging “hands on” role with overall responsibility for every aspect of the chalet operation and for the performance of each individual member of the chalet team. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client. 

 

MAIN RESPONSIBILITIES

 

  • management, training and development of each member of the chalet team 
  • customer service delivery – incl. service of breakfast, afternoon tea and formal evening meal
  • proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
  • responsible for chalet cleanliness and presentation
  • responsible for all chalet laundry
  • managing of chalet budgets
  • completion of all financial and non-financial paperwork each week
  • communication with the Guest Relations Manager  pre arrival + post departure
  • general chalet maintenance – to report issues to Area Manager/Maintenance Team
  • maintaining general hygiene, health and safety standards
  • responsible for maintaining and improving local supplier relations
  • covering chauffeur duties when required, providing cooked breakfast on chefs day off

 

SKILLS & EXPERIENCE REQUIRED

This role would suit individuals with the following skill set:

 

  • minimum 3 years of direct people management experience – preferably with small teams
  • previous 4/5 star hands on hospitality or silver service experience is essential
  • excellent interpersonal skills
  • excellent organisation/time management skills
  • previous accounting experience
  • basic computer skills
  • full, clean driving licence in essential
  • conversation French is required
  • knowledge of ski resorts/season life is essential

 

CANDIDATE PROFILE

We are looking for the following key personal qualities and attributes:

 

  • highly professional with a 5 star service mentality
  • positive and flexible attitude
  • proactive, work well under pressure with great attention to detail
  • team player is essential
  • well presented at all times

 

 

OUR SALARY PACKAGE INCLUDES:

  • A competitive salary
  • A stunning work environment in the most luxurious chalets in unique locations in the Alps
  • Excellent accommodation (your own bedroom) with some meals provided
  • Transport to and from resort
  • Winter travel and health insurance
  • Free ski/board and boot hire
  • Ski pass
  • Outdoor uniform by North Face
  • Attractive End of Season Bonus
  • Career progression with summer opportunities in our coastal villas in the summer months

 

PLEASE NOTE THAT ALL APPLICANTS MUST BE RESIDENT IN THE UK AND HAVE A NI NUMBER AND UK BANK ACCOUNT.


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