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7 months ago

 

The main purpose of the job

To provide guests with an excellent holiday by managing and running a chalet following the guidelines and taking responsibility for all the guests needs whilst in resort.

 

Key responsibilities

  • Being a warm and friendly host to the guests and dealing with any guest issues that may arise
  • The day to day running of the chalet
  • To comply with all procedures & standards as set out in the staff manuals
  • To support and liaise regularly with your manager

 

Your duties include

  • Care for guests each week with a warm and friendly manner, assisting with all their requirements and resolving any issues that may arise.  Your Resort Manager is available to support you with any major guest issues that may arise
  • Host a welcome meeting with canapés and drinks to inform guests on chalet procedures and what to expect from their holiday
  • Provide resort information and ski area information
  • Prepare and serve breakfast six days a week as per menu plan
  • Serve canapés and aperitifs before dinner on the first evening
  • Cook a delicious and well presented three course evening meal six days a week as per menu plan and dine with guests. Also cook an equally delicious high tea for children when required
  • Provide freshly baked cakes for afternoon tea seven days a week
  • On the evening prior to the day off the table should be laid out to allow guests to serve themselves breakfast the following morning, including providing part cooked bread
  • Keep all areas of the chalet clean at all times; including a daily clean of bedrooms, a weekly transfer day clean and regular in-depth cleaning
  • On transfer day as well as a thorough clean of the chalet, change linen & towels whilst making necessary preparations for welcoming new arrivals, bidding farewell to departing guests and always be available to help with luggage
  • Clean fire grate and lay fire wood six days a week
  • Assist with purchase of lift passes and arranging ski school or ski hire if necessary
  • Efficient food ordering (using on-line form) and correct storage of all foodstuffs. Daily local shopping for bread and milk may be necessary.
  • Competent control of wine stocks including storing & serving wine at the correct temperature
  • Monitor your chalet expenditure with the aim of achieving your set budget
  • Correctly manage linen stock ensuring it is always ready for collection on time
  • Keep access paths and steps to and from your chalet (and any other designated area) free of snow and ice at all times
  • Care and maintenance of chalet equipment, fixtures and fittings e.g. dishwasher, cooker, washing machine, freezer, light fittings
  • Complete weekly paperwork
  • Being a conscientious member of the resort team, assisting other team members as required

 

Please note that this job description is purely intended to give you an idea of what your work involves and is not intended to be a precise breakdown of your duties.


WHO WE ARE LOOKING FOR:

 

 

You will need to have:

  • An EU passport and a permanent UK National Insurance Number
  • A friendly and helpful manner, and a willingness to go that extra mile
  • A willingness to put guests' needs first and ensure they have a fantastic holiday
  • An ability to demonstrate menu planning
  • A passion for cooking
  • The capacity to work well under pressure
  • Patience and a sense of humour
  • A love of skiing/snowboarding and all things Alpine, or at least a strong desire to learn
  • An ability to work on own initiative and be a good team player
  • A neat and well groomed appearance at all times
  • An eye for detail
  • First rate timekeeping
  • An ability to work to a budget
  • Flexibility
  • A practical and hands on approach
  • Enthusiasm and dedication
  • Your own laptop

 

Skills

  • Kitchen hygiene awareness
  • A working knowledge of French, whilst useful it is not essential
  • Good organisational skills
  • Excellent communication skills

 

Experience

  • A cooking diploma or ability to cook appetising meals for between 6 and 18 people
  • Previous experience within the hospitality industry would be preferable

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