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9 months ago

OVERVIEW

This is a diverse and extremely challenging “hands on” role assisting the Chalet Manager in delivering 5* service experience. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client.

MAIN RESPONSIBILITIES

  • customer service delivery – incl. service of breakfast, afternoon and formal evening meal housekeeping of all bedrooms and bathrooms (laundry, cleanliness and presentation throughout the chalet)
  • proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
  • general chalet maintenance – reporting issues to the chalet manager maintaining general hygiene, health and safety standards maintaining and improving local supplier relations
  • managing the chalet on the chalet managers day off
  • assisting covering the chauffeur duties on the chauffeurs day off assisting with providing cooked breakfast on the chef’s day off

SKILLS & EXPERIENCE REQUIRED

This role would suit individuals with the following skill set:

  • minimum 3 years hands on service experience – 4/5 star hospitality or silver service experience
  • excellent interpersonal skills
  • excellent organisation/time management skills
  • full UK driving licence is essential conversational French is desired
  • knowledge of ski resorts/season life is desirable

CANDIDATE PROFILE

We are looking for the following key personal qualities and attributes:

  • highly professional with a 5 star service mentality
  • positive and flexible attitude
  • proactive, work well under pressure with great attention to detail team player is essential
  • well presented at all times

OUR SALARY PACKAGE INCLUDES:

  • A competitive salary 
  • A stunning work environment in the most luxurious chalets in unique locations in the Alps Excellent accommodation (shared) with meals provided
  • Transport to and from resort
  • Winter travel and health insurance
  • Free ski/board and boot hire
  • Ski pass
  • Stylish outdoor uniform by Salomon
  • Attractive End of Season Bonus
  • Holiday Pay
  • Career progression with summer opportunities in our coastal villas in the summer months

PLEASE NOTE THAT ALL APPLICANTS MUST BE RESIDENT IN THE UK AND HAVE A NI NUMBER AND UK BANK ACCOUNT. 


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