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16 days ago
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Assistant Chalet Manager


Silver Swan Recruitment
Location: UK, Europe (non-UK), Austria, France, Switzerland
Job type: Any
Contact: Philippa Smith
Category: Chalet Host Jobs, Gap Year Jobs, Hospitality Jobs, Hotel Jobs, Ski Jobs
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Role Description: Assistant Chalet Manager

Our Assistant Chalet Managers are a key part of our core chalet teams and must be able to contribute to all parts of our operation to deliver an exceptional service to our guests. The immaculate daily presentation of our chalets is one of the most fundamental elements of our luxury service. A Boutique Chalet Company Assistant Manager takes pride in overseeing and delivering the highest standards of cleaning and attention to detail on a daily basis. Managing and working alongside the housekeeper and reporting to the Chalet Manager, the Assistant Manager ensures the highest levels of property presentation are delivered to our guests.

Our Assistant Managers also support the Chalet Manager to deliver exceptional customer service. This includes serving meals in a fine-dining style as well as being confident to assist with the selection of wines and the preparation of daily cocktails. Assistant Managers will also be expected to ‘act-up’ during the Manager's day off so must be a strong communicator and able to assist our guests with a wide range of concierge requests.

As with all our roles, a strong sense of teamwork is vital and the Assistant Manager shall also play a key role in supporting our Drivers, taking part in a weekly driving rota to deliver a safe and efficient in-resort driving service to our guests.

Benefits:

This position represents a genuine opportunity to work for a growing, aspirational brand in the exciting sector of luxury travel with the possibility of repeat employment, promotion and full time contracts for exceptional individuals. You will have the opportunity to work in some amazing properties in stunning locations.

As well as a highly competitive salary, our flexible benefits scheme is market leading and gives you the choice to define your own package to suit your needs. We have pre-arranged contracts for excellent accommodation options that are well beyond the standard of the majority of our industry.

You will be part of a small and diverse team, working alongside like-minded individuals in an exciting dynamic environment.

Remuneration Package:

  • ●  Highly competitive salary & performance-linked bonus scheme

  • ●  2 meals per day whilst on-duty

  • ●  Relocation / travel allowance

  • ●  Flexible benefits scheme with choices to include:

    • ○  Pre-arranged seasonal accommodation (shared room)

    • ○  Lift pass (local or full area)

    • ○  Ski/board and boot hire

    • ○  Personal insurance

Essential Attributes:

Role Description: Assistant Chalet Manager

  • ●  Prior hospitality experience which may include housekeeping, bar or table service within a hotel, restaurant or similar setting, demonstrating excellent customer service skills

  • ●  Able to work independently and under the direction of management

  • ●  Able to support and lead a junior/supporting member of staff

  • ●  Excellent verbal communication and interpersonal skills - proficient in English

  • ●  Organised and well-presented with an excellent eye for detail

  • ●  Physically fit and able to cope with the demands of the role

  • ●  Affinity with The Boutique Chalet Company brand and the luxury travel industry

  • ●  Full, clean, driving license valid within the EU and held for at least 2 years with regular

    driving experience

  • ●  EU Passport and/or the right to live and work in France

    Desirable Attributes:

  • ●  Previous experience in a 5 star hotel or comparable hospitality environment

  • ●  Previous seasonal hospitality experience (ski / villa / yacht)

  • ●  Conversational/fluent French language skills

  • ●  Educated to degree level

Role Specification:

Role Description: Assistant Chalet Manager

Accountabilities & Working Relationships:

  • ●  Is assigned to work in one of the company’s locations which may include an extended period in the French Alps.

  • ●  Reports first to the Chalet Manager and then the Operations Manager and Company Directors.

  • ●  Six days per week with increased hours on changeover days.

  • ●  One full day-off per week – this may not be on the same day as other members of staff.

  • ●  Hours variable dependent on the schedule of guests and the tasks requiring completion

    each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.

    Customer Service:

  • ●  Ensures that all guests of The Boutique Chalet Company experience flawless customer service throughout their stay in resort.

  • ●  Creates and maintains a warm and welcoming atmosphere in the chalet with an acute attention to detail in all aspects of presentation and service.

  • ●  Relays any guest feedback, sales or concierge requirements to the Chalet or Resort Manager in a timely manner.

  • ●  Tailors their service style, delivery and timing to individual guest requirements.

    Housekeeping:

  • ●  Responsible for excellent standards of cleanliness and the superb presentation of the property and all contents.

  • ●  Takes a leading role in the cleaning of communal areas, bedrooms and bathrooms both through hands-on work and in the supervision of a part-time housekeeper.

  • ●  Responsible for all linen and towels which includes planning and coordinating laundering requirements (both in-house and external launderettes) as well as inventory control and quality checks.

  • ●  Responsible for impeccable back-of-house (e.g. stores and laundry) organisation and presentation.

  • ●  Monitors and manages the suitable stock levels of cleaning products and also champions their correct use to other team members.

  • ●  Completes the evening turndown of guests’ bedrooms.

  • ●  Identifies and addresses issues quickly and pro-actively to ensure the property is maintained in the best possible condition - where necessary escalating these to the Chalet Manager or Maintenance Team.

  • ●  Reports any matters concerning chalet maintenance/damage/health & safety/food hygiene to the Chalet Manager.

  • ●  Ensures specialist centralised cleaning equipment is used correctly and returned with all parts accounted for whilst reporting any loss or damage to the Chalet Manager.

  • ● On changeover day works as part of the team to ensure the chalet is cleaned and presented to the highest standards and ready to welcome guests – ensures that standard is maintained throughout the guests stay

Role Description: Assistant Chalet Manager

Food Preparation/Meal Service:

  • ●  Adheres to high levels of food hygiene during all preparation/service tasks.

  • ●  Assists the Chalet Manager and Chef in the service of breakfast, afternoon tea and a formal evening meal.

  • ●  Supports the Chalet Chef with washing up and kitchen cleaning.

  • ●  Takes time to understand both food and beverage menus, including the sale of a la carte wine and the preparation of daily cocktails.

  • ●  Follows restrictions of licensing within the chalet – alcohol must not be served to minors under 18, even in presence of parents/guardians.

  • ●  Assists in the preparation of guests’ breakfast on the Chef’s day off.

    Administration:

  • ●  Assists the Chalet Manager with start and end of season inventories for the chalet.

  • ●  Assists the Chalet Manager with all weekly stock takes (inc. beverages, bedroom amenities etc.) in preparation for weekly shopping.

  • ●  Records the movement of laundry to and from the chalet with the appropriate procedures

    and the utmost diligence to maintain inventory and quality levels.

  • ●  Keeps accurate records for guest billing – e.g. wine and concierge sales in the absence of the Chalet Manager.

  • ●  Assists with weekly guest diary to contribute to client profiles.

  • ●  Maintains accurate daily records of jacuzzi temperatures and chemical levels and forwards to the manager as part of the weekly report.

  • ●  Attends weekly Chalet Team meetings as led by the Chalet Manager

    Driving:

  • ●  Is part of a weekly driving rota to to provide an in-resort driving service using company vehicles (typical Volkswagen Caravelle’s or similar) - practical driver training shall be provided.

  • ●  Drives with the utmost care and attention at all times - adopts a defensive driving style and always adheres to traffic regulations - reports any incidents, however minor, immediately to the Management Team.

  • ●  Before driving, always checks the vehicle to ensure it is in roadworthy condition, is immaculately clean, and also suitably stocked with guest supplies (e.g. water, tissues, piste maps etc.).

  • ●  Always completes vehicle logbooks.

Role Description: Assistant Chalet Manager

  • ●  Has a flexible ‘can do’ attitude to their work adapting to the needs of the company and the guests.

  • ●  Make a concerted effort to minimise any damages within both guest and staff properties at all times - in the event of any incidents makes a concerted effort to remedy the problem and immediately reports the event to the appropriate management.

  • ●  Keeps up immaculate personal presentation regardless of work being carried out

  • ●  During low-occupancy weeks works alongside the Management Team to complete wider tasks within the company.

  • ●  Assists in snow clearing when required.

  • ●  Maintains spa and jacuzzi chemicals and equipment as per documented company procedure.

Role Description: Assistant Chalet Manager

Our Assistant Chalet Managers are a key part of our core chalet teams and must be able to contribute to all parts of our operation to deliver an exceptional service to our guests. The immaculate daily presentation of our chalets is one of the most fundamental elements of our luxury service. A Boutique Chalet Company Assistant Manager takes pride in overseeing and delivering the highest standards of cleaning and attention to detail on a daily basis. Managing and working alongside the housekeeper and reporting to the Chalet Manager, the Assistant Manager ensures the highest levels of property presentation are delivered to our guests.

Our Assistant Managers also support the Chalet Manager to deliver exceptional customer service. This includes serving meals in a fine-dining style as well as being confident to assist with the selection of wines and the preparation of daily cocktails. Assistant Managers will also be expected to ‘act-up’ during the Manager's day off so must be a strong communicator and able to assist our guests with a wide range of concierge requests.

As with all our roles, a strong sense of teamwork is vital and the Assistant Manager shall also play a key role in supporting our Drivers, taking part in a weekly driving rota to deliver a safe and efficient in-resort driving service to our guests.

Benefits:

This position represents a genuine opportunity to work for a growing, aspirational brand in the exciting sector of luxury travel with the possibility of repeat employment, promotion and full time contracts for exceptional individuals. You will have the opportunity to work in some amazing properties in stunning locations.

As well as a highly competitive salary, our flexible benefits scheme is market leading and gives you the choice to define your own package to suit your needs. We have pre-arranged contracts for excellent accommodation options that are well beyond the standard of the majority of our industry.

You will be part of a small and diverse team, working alongside like-minded individuals in an exciting dynamic environment.

Remuneration Package:

  • ●  Highly competitive salary & performance-linked bonus scheme

  • ●  2 meals per day whilst on-duty

  • ●  Relocation / travel allowance

  • ●  Flexible benefits scheme with choices to include:

    • ○  Pre-arranged seasonal accommodation (shared room)

    • ○  Lift pass (local or full area)

    • ○  Ski/board and boot hire

    • ○  Personal insurance

Essential Attributes:

Role Description: Assistant Chalet Manager

  • ●  Prior hospitality experience which may include housekeeping, bar or table service within a hotel, restaurant or similar setting, demonstrating excellent customer service skills

  • ●  Able to work independently and under the direction of management

  • ●  Able to support and lead a junior/supporting member of staff

  • ●  Excellent verbal communication and interpersonal skills - proficient in English

  • ●  Organised and well-presented with an excellent eye for detail

  • ●  Physically fit and able to cope with the demands of the role

  • ●  Affinity with The Boutique Chalet Company brand and the luxury travel industry

  • ●  Full, clean, driving license valid within the EU and held for at least 2 years with regular

    driving experience

  • ●  EU Passport and/or the right to live and work in France

    Desirable Attributes:

  • ●  Previous experience in a 5 star hotel or comparable hospitality environment

  • ●  Previous seasonal hospitality experience (ski / villa / yacht)

  • ●  Conversational/fluent French language skills

  • ●  Educated to degree level

Role Specification:

Role Description: Assistant Chalet Manager

Accountabilities & Working Relationships:

  • ●  Is assigned to work in one of the company’s locations which may include an extended period in the French Alps.

  • ●  Reports first to the Chalet Manager and then the Operations Manager and Company Directors.

  • ●  Six days per week with increased hours on changeover days.

  • ●  One full day-off per week – this may not be on the same day as other members of staff.

  • ●  Hours variable dependent on the schedule of guests and the tasks requiring completion

    each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.

    Customer Service:

  • ●  Ensures that all guests of The Boutique Chalet Company experience flawless customer service throughout their stay in resort.

  • ●  Creates and maintains a warm and welcoming atmosphere in the chalet with an acute attention to detail in all aspects of presentation and service.

  • ●  Relays any guest feedback, sales or concierge requirements to the Chalet or Resort Manager in a timely manner.

  • ●  Tailors their service style, delivery and timing to individual guest requirements.

    Housekeeping:

  • ●  Responsible for excellent standards of cleanliness and the superb presentation of the property and all contents.

  • ●  Takes a leading role in the cleaning of communal areas, bedrooms and bathrooms both through hands-on work and in the supervision of a part-time housekeeper.

  • ●  Responsible for all linen and towels which includes planning and coordinating laundering requirements (both in-house and external launderettes) as well as inventory control and quality checks.

  • ●  Responsible for impeccable back-of-house (e.g. stores and laundry) organisation and presentation.

  • ●  Monitors and manages the suitable stock levels of cleaning products and also champions their correct use to other team members.

  • ●  Completes the evening turndown of guests’ bedrooms.

  • ●  Identifies and addresses issues quickly and pro-actively to ensure the property is maintained in the best possible condition - where necessary escalating these to the Chalet Manager or Maintenance Team.

  • ●  Reports any matters concerning chalet maintenance/damage/health & safety/food hygiene to the Chalet Manager.

  • ●  Ensures specialist centralised cleaning equipment is used correctly and returned with all parts accounted for whilst reporting any loss or damage to the Chalet Manager.

  • ● On changeover day works as part of the team to ensure the chalet is cleaned and presented to the highest standards and ready to welcome guests – ensures that standard is maintained throughout the guests stay

Role Description: Assistant Chalet Manager

Food Preparation/Meal Service:

  • ●  Adheres to high levels of food hygiene during all preparation/service tasks.

  • ●  Assists the Chalet Manager and Chef in the service of breakfast, afternoon tea and a formal evening meal.

  • ●  Supports the Chalet Chef with washing up and kitchen cleaning.

  • ●  Takes time to understand both food and beverage menus, including the sale of a la carte wine and the preparation of daily cocktails.

  • ●  Follows restrictions of licensing within the chalet – alcohol must not be served to minors under 18, even in presence of parents/guardians.

  • ●  Assists in the preparation of guests’ breakfast on the Chef’s day off.

    Administration:

  • ●  Assists the Chalet Manager with start and end of season inventories for the chalet.

  • ●  Assists the Chalet Manager with all weekly stock takes (inc. beverages, bedroom amenities etc.) in preparation for weekly shopping.

  • ●  Records the movement of laundry to and from the chalet with the appropriate procedures

    and the utmost diligence to maintain inventory and quality levels.

  • ●  Keeps accurate records for guest billing – e.g. wine and concierge sales in the absence of the Chalet Manager.

  • ●  Assists with weekly guest diary to contribute to client profiles.

  • ●  Maintains accurate daily records of jacuzzi temperatures and chemical levels and forwards to the manager as part of the weekly report.

  • ●  Attends weekly Chalet Team meetings as led by the Chalet Manager

    Driving:

  • ●  Is part of a weekly driving rota to to provide an in-resort driving service using company vehicles (typical Volkswagen Caravelle’s or similar) - practical driver training shall be provided.

  • ●  Drives with the utmost care and attention at all times - adopts a defensive driving style and always adheres to traffic regulations - reports any incidents, however minor, immediately to the Management Team.

  • ●  Before driving, always checks the vehicle to ensure it is in roadworthy condition, is immaculately clean, and also suitably stocked with guest supplies (e.g. water, tissues, piste maps etc.).

  • ●  Always completes vehicle logbooks.

Role Description: Assistant Chalet Manager

  • ●  Has a flexible ‘can do’ attitude to their work adapting to the needs of the company and the guests.

  • ●  Make a concerted effort to minimise any damages within both guest and staff properties at all times - in the event of any incidents makes a concerted effort to remedy the problem and immediately reports the event to the appropriate management.

  • ●  Keeps up immaculate personal presentation regardless of work being carried out

  • ●  During low-occupancy weeks works alongside the Management Team to complete wider tasks within the company.

  • ●  Assists in snow clearing when required.

  • ●  Maintains spa and jacuzzi chemicals and equipment as per documented company procedure.


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