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4 months ago
Silver Swan Recruitment
Location: UK, Europe (non-UK), Austria, France, Switzerland
Job type: Any
Contact: Ashleigh Turner
Category: Chalet Host Jobs, Hospitality Jobs, Management Jobs, Resorts Jobs, Ski Jobs, Snowboard Jobs

As a Host, you will have the drive to provide exceptional holiday experiences for every guest; this is a hands-on role where you will need to anticipate guests needs & be flexible to tailor your service to each & every guest. Taking pride in your work, and having extremely high standards of work are part of who you are. You will also enjoy working as part of a small team and be well presented.

 

LOCATION

 

St Martin de Belleville, France. St Martin is a beautiful, traditional mountain village, small, friendly and directly linked into the heart of the 3 Vallées ski area. 

 

SALARY PACKAGE

 

·      Highly competitive salary

·      Live out accommodation close to the chalet

·      Most food & drink

·      FULL 3 vallees lift pass (covers the Belleville valley, Meribel & Courchevel; worth £1000)

·      Ski/board and boot hire

·      Ski insurance

·      Transport to & from the UK

·      Holiday pay

·      Uniform

 

AGE RANGE

 

Ideally over 25 years; for vehicle insurance purposes, and younger applicants are unlikely to have sufficient experience

 

QUALIFICATIONS & EXPERIENCE

 

·      Hospitality professional with a minimum of 3 years hospitality experience

·      Proven history of consistently giving exceptional, tailored customer service

·      Front of house service experience in fine dining restaurants (AA Rosette or Michelin star) or hospitality experience in luxury/boutique hotels

·      Have skied/boarded for a minimum of 3 weeks

·      Full driving licence (ideally)

·      UK national insurance number & UK bank account

 

ABILITIES & QUALITIES

Successful candidates will have the following key qualities & attributes:

·      Personable, approachable and confident communicator

·      Have a genuine passion and knowledge for quality service & a genuine desire to deliver exceptional service

·      Relationships: able to quickly & easily build relationships with guests. Able to relate well to different types of people of all ages; listen to and get on with all guests.

·      Guest focused: always put the guest first and are committed to delight them. Work hard to meet guest needs and look after their interests.

·      Team player: able to develop effective and supportive relationships with colleagues. Are considerate towards them and create a sense of team spirit.

·      Resilient: remain calm and self-controlled under pressure. React well to change and stay positive.

·      Quality orientated: provide a high-quality service. Maintain high professional standards and get work right the first time. Take pride in your appearance.

·      Organisation: organise own time effectively and create own work schedules. Prioritise and prepare in advance. Able to work unsupervised.

·      Reliable: follow directions from Company owners and respect policies and procedures. Show commitment to the company and job completion.

 

MAIN DUTIES

Customer Service

·      Create outstanding holiday experiences for guests

·      Deliver a bespoke, tailored service to each & every guest

·      Check regularly with guests that they have everything they need & want. For example, food & service times; chalet facilities & amenities; instructors & guides meet their needs. Respond immediately to any requests.

·      Anticipate guests needs & provide the appropriate service

·      Be proactive in identifying & recommending opportunities to enhance guest satisfaction & their experience

·      Create a warm, welcoming & homely atmosphere from arrival, throughout guests holiday to their departure

·      On change over day work as a team with the Chef & Chauffeur/Resort Assistant to ensure guests leaving and arriving are considered and welcomed professionally (provide tea, settle into rooms, move luggage etc).

 

Food Service

·      Assist in preparing breakfast, afternoon tea and a 6-course evening dinner 6 days/week

·      Lay tables for breakfast, afternoon tea and dinner, with different table decorations each day

·      Serve and clear breakfast & dinner. Clear afternoon tea (guests help themselves to afternoon tea)

·      Provide breakfast early on departure day & dinner late on arrival day to meet guests needs

·      Lay up breakfast the night before a day off and ensure everything is ready, easily accessible and clean for the Chauffeur/Resort Assistant providing the service

·      Stock the chalet with wine, beer and mixers daily

·      Introduce the evening menu & wine pairings.

 

Housekeeping

·      Maintain excellent standards of cleanliness, hygiene & safety at all times

·      Clean & present the chalet on a daily basis to an immaculate standard - to include making beds, tidying rooms, hoovering & mopping, cleaning bathrooms, tidying guest areas

·      Work & maintain the chalet & equipment in a safe, operational & hygienic way

·      Wash up and stack the dishwasher after all meals

·      Clear paths, steps & balconies, remove rubbish; lay fire.

·      On change over day work as a team with the Chef & Resort Assistant to do whatever is needed to ensure the chalet is cleaned and presented to the highest standards and ready and welcoming for guests arrival

·      Organise the chalet laundry ensuring laundry is counted, recorded, bagged, collected and of sufficient quantity & quality

·      Launder tea towels, cleaning cloths & napkins; iron napkins.

 

Administration

·      Monitor drinks, cleaning materials stocks & place orders (working with the Chef as appropriate)

·      Manage chalet variable costs (i.e. electricity, heating, logs, wine)

·      Give out customer feedback forms and encourage guests to complete them

·      Complete ‘Guest Diary’ - record guest preferences, likes & dislikes, recommendations on a weekly basis

·      Ensures guests settle bills for any extras incurred during the holiday (e.g., champagne, extra wines, etc.)

·      Liaise with Helen on a regular basis to discuss guest requirements, details & bookings.

 

Driving:

·      On some mornings, the Host/Chef will provide cover for the Chauffeur & takes guests to the lifts

·      On shopping day, drive to the cash & carry in Albertville.

 

Other Duties:

·      In the event of staff absence/sickness etc, you will be asked to provide cover for Chauffeur/Resort Assistants & Chalet Hosts performing all chalet-related duties as described in job descriptions.

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