We are looking to recruit a new Operations Manager to help manage our operations in the Espace Killy, one of the most exclusive ski areas in the French Alps.
This could be a once in a lifetime opportunity to join a fast moving luxury ski brand as a senior manager - the immediate scope of operations include 8 luxury properties with around 100 beds and a raft of luxury facilities, but we will also be bringing further new developments to the market over the coming years. The new collaboration between The Boutique Chalet Company and the GC Kollection is set to bring a fresh energy to the luxury ski market. Everyone involved has a real respect and understanding of traditional luxury hospitality - so you will probably have been involved in five star and fine dining operations in the past - but we also have our eyes on the future and draw our inspiration from hotels, restaurants, bars and clubs the world over. It’s vital that you share our passions.
Your role will involve oversight of all aspects of operations within the resort. You will be supported by our senior team and will be assigned a mentor to help with your own career development, but day to day you will be responsible for leading the team and ensuring that service is delivered to our guests expectations. A major part of the role will be working as the Residence Manager for Black Diamond, an exciting new multi-residence five star property which will operate akin to a five star hotel. The Black Diamond complex is comprised of 6 individual luxury residences, a luxury spa, ski shop and apres terrace. As your ‘base’ it’s important that you are ‘on the ground’ each day to meet with guests and lead your team. In addition to this you will oversee 2 further luxury properties one of which has recently won France’s best new ski chalet at the World Ski Awards and without question, is one of the most exclusive addresses in the Alps.
Before the season gets under way you’ll be heavily involved in the setup and launch of the new complex, as you will be in other new projects in years to come. All of this will be fast paced and there will always be lots going on so it’s important you’re naturally an organised person who is comfortable working on multiple tasks at once.
First and foremost, you will be a great communicator. You’ll be part of a growing international team with global investors. Our senior team is spread across the Alps and in the UK, so it is vital everyone communicates regularly and works together. If you’re the type who likes to go it alone, this won’t be the role for you. You’ll need excellent spoken and written English skills as this is our primary business language, however, you will also need at least conversational level French in order to liaise with local suppliers and technicians - naturally there will be opportunities to develop your language skills further whatever your native tongue may be. The strength of your communication will mean that business relationships will come naturally to you, and you will be equally comfortable dealing with a high profile client as you will be negotiating with suppliers.
You will also need to have solid people management skills as you will be overseeing a growing team - we would estimate 25-30 people in the first year - and over time that will grow further. You’ll be supported by our central HR team, but day-to-day you will need to manage and motivate your team as well as deal with any performance issues.
The role could either suit an experienced ski season professional with prior management experience, or someone with hotel management experience and a passion for winter sports who is looking to move into our industry.
So have you got what it takes?
Please answer the questions below as part of your application. You can write as much as you like however as a guideline we would expect each answer to be around 300 words.
Tell us about a project you have managed where you have had to work with different people and resources to achieve a challenging goal?
Tell us about your management style… how do you motivate and lead a team around you?
Briefly discuss three things you think are critical to get right in a luxury hospitality operation?