We are recruiting Chalet Manager’s to work in St Anton
Wage: £1,000 after tax
WHO ARE WE?
Kaluma Travel is a small, luxury tour operator, focussed on our specialist regions of St Anton and Courchevel 1850. As an owner-managed company we have built a loyal following of clients that appreciate our stunning properties and unique in-resort concierge service.
In our staff we look for professionals who believe in a positive “can do” attitude, exceeding expectations and going that little bit further to provide a level of service that makes a difference.
The Eden Rock and Chalet Montfort are Kaluma’s largest and busiest properties, sleeping up to 24 & 32 guests respectively. The properties offer guests a luxury experience that is unrivalled in St Anton and for these properties we require two dedicated Managers to oversee the day-to-day operations of each chalet, including guest relations and staff management.
In this very customer facing positon, our Managers are ‘the face’ of the property; our guests’ contact from pre-arrival through to departure. As well as this Managers are responsible for in-chalet staffing and logistics as well as maintaining standards. Our managers must have resort knowledge, managerial experience, a solid background in hospitality, a strong work ethic and a desire to go that extra mile.
MAIN DUTIES AND RESPONSIBILITIES:
To manage and run a clean, luxurious and cost effective chalet, ensuring exceptionally high levels of hospitality and customer service.
To act as the face of the property and the first point of contact.
To offer Kaluma’s unique concierge service from initial pre-arrival contact, to arrivals, in-resort support and departures.
Manage bookings through the company database, whilst liaising with head office and the Resort Management team.
Make all ski-school, restaurant, après-ski, bookings.
Entertain and host whole groups of corporate guests.
Process payments for guests in-resort expenditure.
Complete all chalet-related paperwork, and control in-chalet spend.
Staff management including rotas, standard checking and training.
A background in high-end hospitality or hotel services, with an exacting eye for detail.
Previous summer / winter season experience, including at least one season in your chosen resort.
A desire to deliver a luxury product and work in a professional environment
Minimum age of 25 years
UK or EU passport, a National Insurance Number, UK bank account
Full clean driving license.
As a luxury brand delivering exceptional service, we believe that it is vital to look after our in-resort team. Therefore, in return for their hard work, our staff receive a generous package, the opportunity for career development, access to some of the world’s most exclusive ski areas and a lot of fun! The package is inclusive of:
A competitive salary
A full season, full area lift pass
Ski and snowboard hire
Comprehensive medical insurance
Travel to and from the UK
Food and drink.