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about 1 month ago
Kaluma Travel
Salary: £1,000 NET Per Month
Location: Europe (non-UK), Austria, St Anton
Job type: Seasonal
Contact: Recruitment
Category: Chalet Host Jobs, Hospitality Jobs, Management Jobs, Ski Jobs

CHALET MANAGER:   

We are recruiting Chalet Manager’s to work in St Anton

Wage: £1,000 after tax


WHO ARE WE?

Kaluma Travel is a small, luxury tour operator, focussed on our specialist regions of St Anton and Courchevel 1850. As an owner-managed company we have built a loyal following of clients that appreciate our stunning properties and unique in-resort concierge service.

In our staff we look for professionals who believe in a positive “can do” attitude, exceeding expectations and going that little bit further to provide a level of service that makes a difference.



JOB SPECIFICATION:

The Eden Rock and Chalet Montfort are Kaluma’s largest and busiest properties, sleeping up to 24 & 32 guests respectively. The properties offer guests a luxury experience that is unrivalled in St Anton and for these properties we require two dedicated Managers to oversee the day-to-day operations of each chalet, including guest relations and staff management.


In this very customer facing positon, our Managers are ‘the face’ of the property; our guests’ contact from pre-arrival through to departure. As well as this Managers are responsible for in-chalet staffing and logistics as well as maintaining standards. Our managers must have resort knowledge, managerial experience, a solid background in hospitality, a strong work ethic and a desire to go that extra mile.

 

MAIN DUTIES AND RESPONSIBILITIES:

  • To manage and run a clean, luxurious and cost effective chalet, ensuring exceptionally high levels of hospitality and customer service.

  • To act as the face of the property and the first point of contact.

  • To offer Kaluma’s unique concierge service from initial pre-arrival contact, to arrivals, in-resort support and departures.

  • Manage bookings through the company database, whilst liaising with head office and the Resort Management team.

  • Make all ski-school, restaurant, après-ski, bookings.

  • Entertain and host whole groups of corporate guests.

  • Process payments for guests in-resort expenditure.

  • Complete all chalet-related paperwork, and control in-chalet spend.

  • Staff management including rotas, standard checking and training.

 

REQUIREMENTS:

  • A background in high-end hospitality or hotel services, with an exacting eye for detail.

  • Previous summer / winter season experience, including at least one season in your chosen resort.

  • A desire to deliver a luxury product and work in a professional environment

  • Minimum age of 25 years

  • UK or EU passport, a National Insurance Number, UK bank account

  • Full clean driving license.


PACKAGE:

As a luxury brand delivering exceptional service, we believe that it is vital to look after our in-resort team. Therefore, in return for their hard work, our staff receive a generous package, the opportunity for career development, access to some of the world’s most exclusive ski areas and a lot of fun! The package is inclusive of:

  • A competitive salary

  • A full season, full area lift pass

  • Seasonal accommodation

  • Ski and snowboard hire

  • Comprehensive medical insurance

  • Travel to and from the UK

  • Food and drink.

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