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4 months ago

CHALET MANAGER, ST ANTON / VAL D'ISERE

Responsible to: Resort Manager
Responsible for: Chalet staff / Chalet guests

As a Chalet Manager, you play a key role as the representative of Ski-Val in resort. You will look after all aspects of your guests' welfare during their holiday and build excellent relationships with them as a confident and approachable person. You must support your Resort Manager in the running of the resort and your role will vary from day to day. It is preferred that you have good spoken French or German and that you have previous experience as a Chalet Host. You must be flexible with a proactive approach and be prepared to roll your sleeves up and muck in.You will be required to:

  • Meet and greet guests, accompany them on their transfers to and from resort and oversee their smooth arrival and departure. 
  • Liaise with insurance companies and hospitals as required in cases of injury and airlines and head office in the event of any logistical problems.
  • Provide information about lift passes and assist in their purchase and delivery while handling associated payments and administration.
  • Acquire an in depth knowledge of the resort and its services. You will be able to answer all guests' queries and questions during your daily chalet visits, as well as booking restaurants, taxis, nanny services or anything the guests will require help with.
  • Deal promptly and efficiently with all complaints and concerns raised.
  • Manage the logistics of moving equipment, food and wine between chalets as well as recycling and supporting chalets by covering for any chalet staff that are sick or injured.
  • Offer support and guidance to the Chalet Staff, monitor standards of service and chalet budgets, check stock levels, cleanliness and hygiene; working alongside your Resort Manager to resolve any potential areas of concern.

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