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11 months ago
Crystal Ski
Salary: Competitive Package
Location: Austria
Job type: Seasonal
Contact: Tom Best
Category: Catering Jobs, Ski Jobs

At A Glance

Are you passionate about skiing and mountain life? Are you looking for a job that’s as far away from 9–5 as you can get, a job where you can really make a difference to the customers you come into contact with?
Crystal Ski is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain. We’re looking for Chalet Supervisors to join our team for the winter season across France, Austria and Italy.

You’ll make sure that the service our clients receive is nothing short of exceptional. Supervising a chalet team to ensure that they are creating an unforgettable experience from the moment they arrive in the chalet to the moment they depart you’ll be helping to create that special holiday experience that makes them want to return to us year after year.

And it’s not just the customers that are well looked after. We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.


What You Will Be Doing

• Continually develop and support your team to deliver amazing service, excellent housekeeping & excellent food; you’re there to help build their confidence – by regular assessing & monitoring, giving and receiving feedback
• Lead by example, motivate and inspire your team and have a “hands on” approach to support your team.
• Work with the team to resolve issues before customers travel to ensure they always get what they have requested
• Plan the changeover day so that all departing and arriving customers get the best possible service
• Assess & help deliver personalised welcomes in your chalets so your customers have the full low down on the chalet when they arrive
• Supervise and assist in daily and weekly deep cleaning of your chalet and ensure that the team have completed all necessary hygiene paperwork
• Ensure all food and linen supplies are received, checked and stored appropriately
• Assist in the preparation of afternoon tea & in the preparation and service of breakfast & evening meal
• Ensure all maintenance issues are addressed and quickly resolved & assist in the clearing of snow & ice around the chalet so that customers enjoy a safe and comfortable environment
• Assist in the transfer day operation – whether that’s checking your chalets’ cleaning standards, assisting with housekeeping yourself or ensuring food quality is excellent, you will take a lead role in working with the team to deliver a great departure or arrival experience
• Engage with customers throughout their holiday – use time with customers to find out what kind of service they really want and build on this with your team
• Help your team solve customer problems whilst they’re on holiday – from issues that you haven’t been able to pre-empt to helping them in crisis situations & turn the situation around so that they go home happy
• Ensure all company procedures are followed to reduce risk and additional costs/expenditure of company property or money
• Supervise stock control, ensure stock rotation is strictly adhered to and closely monitor the weekly chalet budget to ensure no over-spend.


What We Are Looking For

• You put the customer at the heart of everything you do, have a passion for delivering service, and understand how much having a great holiday means to our customers
• You’re great at working with other people – with enthusiasm! Including every member of staff from office to resort as well as suppliers
• You usually take the lead in a team situation; you’re not afraid to take responsibility, organisation and ownership of situations & you enjoy mentoring, supporting & developing others; you’ve probably already led a small team in a previous role. Overseas tour ops experience would be very desirable
• You are familiar with hygiene controls in the kitchen & understand the importance of excelling in audits
• You have a flair for cooking and have some experience either as a cooking host or in a kitchen
• You have a great eye for spotting dirt, dust and grime and take pride in walking away from a sparkling chalet
• You love learning new skills and you want to work in travel
• You’re chatty and personable – you build rapport quickly with all types of people of all ages
• You take pride in your appearance and role and you want to be the best you possibly can be
• You’re passionate about being in the mountains, already ski or board or really want to learn
• You like being challenged and are not afraid to voice your ideas and creativity
• You can bounce back from setbacks and have a “positive” and “bring it on” attitude to life
• You’re unflappable and organised in a crisis, can think on your feet and don’t shy away from dealing with customers in difficult situations
• You’re quick to spot potential problems and are good at working out solutions using your own initiative so everyone ends up happy
• You’re tech savvy and willing to use our company I-pads to promote our company app, use our resort Twitter account to engage with our customers and also use it as a useful tool for ordering food, linen and cleaning supplies.


Working Within TUI Group

TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 76,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.


How To Apply

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