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21 days ago
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Team Leader


Andorra Resorts
Salary: £1300 pm + accommodation + great benefits package
Location: Andorra
Job type: Seasonal
Contact: Ian Coles
Category: Management Jobs, Resorts Jobs, Ski Jobs, Snowboard Jobs
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This is an exciting opportunity for a dedicated, confident and customer focused individual who is passionate about winter sports and creative thinking, and able to communicate, motivate and support to a very high level.

Andorra Resorts is a specialist company servicing independent holiday makers travelling to Andorra, providing up-to-date resort information and booking services. You will be leading a small team of two in Andorra but will be the most senior member of staff in resort, therefore the ability to work on your own initiative and with minimal supervision is essential.

Due to the varied nature of this role and the responsibilities, the position would be well-suited to somebody with previous experience of management in the ski industry who is looking to gain a more rounded knowledge in a diverse role.

Key Responsibilities

You’ll be managing the in-resort team to ensure they are completing day-to-day tasks and meeting deadlines.  Providing daily support to team members, especially at the start of season, and also managing workloads and delegating responsibilities where appropriate.  You’ll need to conduct and record regular reviews with team members where you will be identifying areas for improvement.  You’ll be responding to customer enquiries by telephone and e-mail, making sure e-mail accounts are managed correctly, and convert enquiries in to bookings, taking appropriate payments.  You will have responsibility that all bookings (such as lift passes, school & airport transfers) are made in a timely fashion with the necessary suppliers; manage effective relationships with all suppliers and stakeholders throughout Andorra and attend any meetings which would be beneficial to these relationships and check and keep track of supplier invoices, querying any errors and delegating responsibility as appropriate.

As well as managing the in-resort team you’ll need to maintain the information on the series of resort websites with regular updates of key details such as the snow report, news, photos and the forum, to agreed levels; utilise the Company social media accounts and blogs to professionally promote Andorra and the Company as well as the services we offer; negotiate special rates and discounts for our customers as required.

Any other reasonable duties as requested.

Requirements:

  • Strong customer service and interpersonal skills
  • Highly organised with excellent attention to detail
  • Strong IT and communication skills (including social media)
  • Sales experience with the ability to clearly explain products and packages to customers
  • Confident in dealing with challenging situations and long hours when they arise
  • Able to work on own initiative
  • Must work in a professional and confident manner
  • A flexible, energetic approach and happy to get stuck in with a variety of tasks
  • Friendly and outgoing with the ability to forge excellent relationships
  • Honest and trustworthy
  • Literate and numerate
  • Written English to a professional standard
  • Ability to converse in Spanish would be highly advantageous

Andorra Resorts provide an excellent remuneration package including a competitive monthly salary, accommodation, travel to and from resort, winter sports travel insurance, lift pass for your resort area, use of rental skis or snowboard, and one week of group ski or snowboard school if required.
 
Please include a C.V and covering letter.

Interviews taking place early next month - Apply online today if you would like to be considered for this exciting role with our company

Closing date: Friday 24th August

About us

Andorra Resorts is a small family run ski holiday booking agency operating in Andorra.  We started life in 2007 operating just in Arinsal and have expanded to now cover all the main resorts of Andorra utilising our series of resort-specific websites to provide detailed up-to-date information as well as booking services for all parts of the customer's holiday after their flight.

We're a young and dynamic company, experiencing rapid growth, looking for individuals keen to display a positive attitude to help us continue our progress.  As a small company, the positions we have available are quite varied and will suit people who want to develop a broader knowledge of operations whilst offering excellent customer service and being able to deliver sales results.

Full training and support will be given by the Company Directors who play an active role in the day-to-day running of the company, and although we know from first-hand experience that the positions are demanding, the role involves regular skiing or snowboarding in order to keep the snow report and photos up-to-date.

The social life in Andorra is excellent with a large number of staff returning year-on-year for various companies, and newcomers are made to feel welcome by both workers and local suppliers.  The season starts at the end of November and this year runs until early April.

This is an exciting opportunity for a dedicated, confident and customer focused individual who is passionate about winter sports and creative thinking, and able to communicate, motivate and support to a very high level.

Andorra Resorts is a specialist company servicing independent holiday makers travelling to Andorra, providing up-to-date resort information and booking services. You will be leading a small team of two in Andorra but will be the most senior member of staff in resort, therefore the ability to work on your own initiative and with minimal supervision is essential.

Due to the varied nature of this role and the responsibilities, the position would be well-suited to somebody with previous experience of management in the ski industry who is looking to gain a more rounded knowledge in a diverse role.

Key Responsibilities

You’ll be managing the in-resort team to ensure they are completing day-to-day tasks and meeting deadlines.  Providing daily support to team members, especially at the start of season, and also managing workloads and delegating responsibilities where appropriate.  You’ll need to conduct and record regular reviews with team members where you will be identifying areas for improvement.  You’ll be responding to customer enquiries by telephone and e-mail, making sure e-mail accounts are managed correctly, and convert enquiries in to bookings, taking appropriate payments.  You will have responsibility that all bookings (such as lift passes, school & airport transfers) are made in a timely fashion with the necessary suppliers; manage effective relationships with all suppliers and stakeholders throughout Andorra and attend any meetings which would be beneficial to these relationships and check and keep track of supplier invoices, querying any errors and delegating responsibility as appropriate.

As well as managing the in-resort team you’ll need to maintain the information on the series of resort websites with regular updates of key details such as the snow report, news, photos and the forum, to agreed levels; utilise the Company social media accounts and blogs to professionally promote Andorra and the Company as well as the services we offer; negotiate special rates and discounts for our customers as required.

Any other reasonable duties as requested.

Requirements:

  • Strong customer service and interpersonal skills
  • Highly organised with excellent attention to detail
  • Strong IT and communication skills (including social media)
  • Sales experience with the ability to clearly explain products and packages to customers
  • Confident in dealing with challenging situations and long hours when they arise
  • Able to work on own initiative
  • Must work in a professional and confident manner
  • A flexible, energetic approach and happy to get stuck in with a variety of tasks
  • Friendly and outgoing with the ability to forge excellent relationships
  • Honest and trustworthy
  • Literate and numerate
  • Written English to a professional standard
  • Ability to converse in Spanish would be highly advantageous

Andorra Resorts provide an excellent remuneration package including a competitive monthly salary, accommodation, travel to and from resort, winter sports travel insurance, lift pass for your resort area, use of rental skis or snowboard, and one week of group ski or snowboard school if required.
 
Please include a C.V and covering letter.

Interviews taking place early next month - Apply online today if you would like to be considered for this exciting role with our company

Closing date: Friday 24th August

About us

Andorra Resorts is a small family run ski holiday booking agency operating in Andorra.  We started life in 2007 operating just in Arinsal and have expanded to now cover all the main resorts of Andorra utilising our series of resort-specific websites to provide detailed up-to-date information as well as booking services for all parts of the customer's holiday after their flight.

We're a young and dynamic company, experiencing rapid growth, looking for individuals keen to display a positive attitude to help us continue our progress.  As a small company, the positions we have available are quite varied and will suit people who want to develop a broader knowledge of operations whilst offering excellent customer service and being able to deliver sales results.

Full training and support will be given by the Company Directors who play an active role in the day-to-day running of the company, and although we know from first-hand experience that the positions are demanding, the role involves regular skiing or snowboarding in order to keep the snow report and photos up-to-date.

The social life in Andorra is excellent with a large number of staff returning year-on-year for various companies, and newcomers are made to feel welcome by both workers and local suppliers.  The season starts at the end of November and this year runs until early April.


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