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about 1 month ago
Crystal Ski
Salary: Competitive Package
Location: Austria, France
Job type: Seasonal
Contact: Tom
Category: Gap Year Jobs, Office Jobs, Resorts Jobs, Transport Jobs, Ski Jobs

 What you’ll be doing

  • Help keep our customers happy – being the ‘go to’ person for our resort staff, for quick, accurate information
  • Work with the resort teams to ensure our online customer info packs are professional, on brand, useful and above all engaging for our customers
  • Log all customer and staff accidents and illnesses on our real-time database
  • Deal with lost property and help return customers possessions to them
  • Scan Customer Feedback Forms and report on results
  • Collate, log and report on all paperwork – whether digital or paper-based - generated by resort teams (e.g. HR, Health & Safety, vehicle paperwork)
  • Distributing and monitoring all uniform, accommodation keys and company vehicles that are issued to resort staff
  • Liaise with suppliers – from utilities suppliers to chalet owners to resolve issues promptly
  • Social media -  liaise with our Social Media team in the UK and resort staff, monitoring resort Twitter accounts and our overseas Flickr feed
  • Customer Complaints – being the ‘go to’ person for any complaints that our Customer Services team in the UK receive, investigating with our resort teams and accommodations
  • Be part of the operations team at the airport on a Saturday or Sunday


What type of person we are looking for?

  • You’re great at working with other people – with enthusiasm. You’re confident at building relationships over the phone and in person with both staff and suppliers
  • You manage your time really well and your attention to detail is high. You always produce work to a really high standard and have a strong grasp of written English
  • You’re self-motivated and able to work on your own. Decision-making and taking the initiative comes naturally to you
  • You love detail and work methodically to get things done thoroughly and within deadlines
  • You’re used to working with technology, Outlook, Excel & Word
  • Keeping on top of updates on various social media platforms is second nature to you
  • You can adapt easily to changing priorities and tasks at different times of the season
  • You’ve tried your hand at languages and are keen to learn more – knowledge of a European language would be highly desirable
  • You want the challenge of working overseas, like the idea of getting ski time but like the structure of an office role*
  • You enjoy driving overseas and are not daunted by doing so in snowy conditions
  • You’ve experience in working in an office environment or something similar, but you’re happy to be customer facing too
  • You can stay focussed and professional regardless of the situation

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