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10 days ago
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Resort Manager - Courchevel


Matt Walton - Silver Swan Recruitment
Salary: Competitive
Location: Courchevel
Job type: Any
Contact: Matt Walton
Category: Ski Jobs
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We are looking for an experienced Manager to have complete authority of the resort in an independent role – to ensure a smooth and successful operation, in order to provide exemplary holidays which exceed the guest’s expectations.

This includes the running of clean, efficient and cost-effective chalets, whilst maintaining staff welfare and discipline as well as the management of resort finances and budgets. 

Responsibilities:

Including but not limited to:

  • Managing the in-resort team in the delivery of high standards of service, hygiene, cleanliness and customer service.
  • Manage bookings through the company database, whilst liaising with head office.
  • Conduct a pre-arrival concierge service for guests.
  • Responsibility for all resort budgets, including expenditure, invoicing, chalet budgets, financial paperwork and the processing of payments for guests in-resort expenditure.
  • Write weekly resort-wide rotas, adhering to set working hours and consulting the ever-changing weekly guest routine.
  • Staff management, including staff welfare and the responsibility to conduct disciplinary proceedings
  • Maintaining / improving / developing local supplier relationships
  • Organise resort transfers for guests’ arrivals and departures.
  • The order, purchase and distribution lift passes.
  • Assist guests with ski hire requests and offer in store assistance at boot fittings.
  • Arrange group ski-school and private ski tuition, using our nominated ski-school providers.
  • Hold weekly meetings with your in-resort team to distribute guest information.
  • Ensure all guests receive high level of service.
  • Act as first point of call to resort staff with any work-related issues.
  • Provide cover for driver duties when necessary.
  • Be on call 24 hours for guest and staff emergencies.
  • In-resort you will report directly to the Company Operations Manager
  • You will also report to the UK based management team, including company Directors.

 The ideal candidate

  • Minimum age of 28 years of age
  • Management experience with other ski tour operators, preferably in the luxury market, including at least one season in Courchevel
  • A background in high-end hospitality or hotel services, with an exacting eye for detail.
  • Proficient French Language skills
  • UK or EU passport, or UK working visa
  • British issued National Insurance Number
  • UK registered bank account
  • Full clean driving license

Benefits:

  • Return travel to and from the UK, subject to completion of the season.
  • Comprehensive work, accident and medical insurance. (Employees are responsible for their own claims and excess payments)
  • Accommodation
  • Competitive salary
  • Full area lift pass
  • Seasonal ski or board equipment hire.
  • Food is provided on working days
  • Start and end date TBC. (Approximately 15th November 2019 – 1st May 2020 subject to bookings).

We are looking for an experienced Manager to have complete authority of the resort in an independent role – to ensure a smooth and successful operation, in order to provide exemplary holidays which exceed the guest’s expectations.

This includes the running of clean, efficient and cost-effective chalets, whilst maintaining staff welfare and discipline as well as the management of resort finances and budgets. 

Responsibilities:

Including but not limited to:

  • Managing the in-resort team in the delivery of high standards of service, hygiene, cleanliness and customer service.
  • Manage bookings through the company database, whilst liaising with head office.
  • Conduct a pre-arrival concierge service for guests.
  • Responsibility for all resort budgets, including expenditure, invoicing, chalet budgets, financial paperwork and the processing of payments for guests in-resort expenditure.
  • Write weekly resort-wide rotas, adhering to set working hours and consulting the ever-changing weekly guest routine.
  • Staff management, including staff welfare and the responsibility to conduct disciplinary proceedings
  • Maintaining / improving / developing local supplier relationships
  • Organise resort transfers for guests’ arrivals and departures.
  • The order, purchase and distribution lift passes.
  • Assist guests with ski hire requests and offer in store assistance at boot fittings.
  • Arrange group ski-school and private ski tuition, using our nominated ski-school providers.
  • Hold weekly meetings with your in-resort team to distribute guest information.
  • Ensure all guests receive high level of service.
  • Act as first point of call to resort staff with any work-related issues.
  • Provide cover for driver duties when necessary.
  • Be on call 24 hours for guest and staff emergencies.
  • In-resort you will report directly to the Company Operations Manager
  • You will also report to the UK based management team, including company Directors.

 The ideal candidate

  • Minimum age of 28 years of age
  • Management experience with other ski tour operators, preferably in the luxury market, including at least one season in Courchevel
  • A background in high-end hospitality or hotel services, with an exacting eye for detail.
  • Proficient French Language skills
  • UK or EU passport, or UK working visa
  • British issued National Insurance Number
  • UK registered bank account
  • Full clean driving license

Benefits:

  • Return travel to and from the UK, subject to completion of the season.
  • Comprehensive work, accident and medical insurance. (Employees are responsible for their own claims and excess payments)
  • Accommodation
  • Competitive salary
  • Full area lift pass
  • Seasonal ski or board equipment hire.
  • Food is provided on working days
  • Start and end date TBC. (Approximately 15th November 2019 – 1st May 2020 subject to bookings).


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