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9 months ago

We are recruiting an experienced FOH manager to oversee the running of the this lovely boutique hotel based in Alderney. The position is a permanent position with accommodation provided.

 

We are looking for a Front of House Manager to start as soon as possible, but we are willing to wait until Easter in order to secure the right person.  The role would begin with working in all areas of the restaurant and bar to gain a good understanding and working knowledge of the operation as a whole.  You will receive a great deal of support from the team from the start and you will be managing the building very closely with Judy our General Manager.

 

POSITION: Front of House Manager

February / March 2016

Permanent position

Location: Alderney, Channel Islands

You will be required to work 5 days a week with a mix of split and straight shifts.  We will endeavor to give 2 consecutive days, but this isn’t guaranteed.

 

LINE MANAGER: General Manager

 

DUTIES: The job will be varied and you will need to be flexible and enthusiastic to fit with our ethos. Specific duties include but are not limited to:

 

  • Ensure the smooth running of FOH (front of house)
  • Assist with the general running of the hotel
  • Alongside the General Manager, be the first point of contact for staff and customers
  • Assist in training all Front of House (FOH) staff within the company guidelines
  • To ensure the well-being, satisfaction and comfort of all guests
  • Ensure all services, functions and events are appropriately staffed
  • Act as coordinator and FOH for busy services, functions and events (taking on role of waitress when required)
  • Ensure correct hand-over to those responsible when you are off duty
  • Ensure the team are suitably trained in all aspects of customer care, product and fire evacuation procedures
  • Monitor the staff’s work performance, timekeeping and general discipline and implement staff dress code
  • Encourage and act upon customer comments and complaints to improve the company’s customer care, in conjunction with the General Manager
  • Undertake FOH administrative duties, including the creation and maintenance of staff rotas and timesheet records
  • Assist in reporting, reconciling and banking FOH sales
  • Assist in managing staff tips, customer accounts, float and change
  • Assist in responsibility of FOH stock control and ordering
  • Attend regular staff and manager meetings
  • Organising and taking table reservations efficiently whilst well-informed
  • Actively look at ways to encourage new business and save money alongside managers
  • Responsible, with the General Manager, for staff welfare and organising team events
  • Assist bar team on stock control and general bar management
  • Welcoming residents on arrival and showing them to their rooms
  • Ensure the general maintenance and cleaning of the building is kept on top of
  • Assisting in General Manager duties when absent
  • To have a full understanding of all equipment within the building
  • To know and understand the current policies and procedures of the business
  • To be aware of the problems arising with reference to queries on accounts and restaurant bills
  • To be fully aware of the Fire Safety procedures and Health & Safety regulations
  • Assist General Manager with conducting staff disciplinary

 

 

 

 

Personal Conduct & Requirements

 

  • Minimum 2 years' experience in customer service environment
  • Experience in managing a team
  • Establish a highly personalised style of service and attention to guests and detail
  • Helpful and friendly attitude to all guests at all times and to use guests names at every available opportunity
  • To maintain a high standard in personal appearance and demeanour
  • To be approachable by staff and guests
  • To care about the quality of service and food delivered
  • To care about the well-being of the team as a whole and the individuals, and offer support when needed
  • Willingness to work hours outside those outlined on the rota and until the job is done
  • Willingness to go above and beyond
  • Flexible and adaptable with working hours
  • Professional, reliable, flexible and positive attitude
  • Outstanding interpersonal skills and communication with customers and staff
  • Good time management and organisational skills
  • Patience, diplomacy and level-headed attitude
  • A passion for delivering great service and interest in good food
  • Taking pride in the product, service and a happy team

 

Package:

  • £20,800 with the view to increase this in April 2018 – salaries will be dependant on experience
  • 1 month trial for both parties
  • Annual bonus based on company profits
  • Accommodation included (utilities charged at £50pm)
  • 1 return flight to the UK
  • 24 days holiday (off-peak times only and notice needs to be given 1 month in advance)
  • 20% off all food and beverage at the hotel
  • Staff food whilst on duty
  • Equal share of tips

 


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