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5 months ago
Equity
Location: France
Job type: Seasonal
Contact: Charlotte Tonks
Category: Ski Jobs

Job Purpose Summary:

Responsible for the day-to-day management of the Equity operation within a given resort. Managing the property, staff and the complete guest experience. Commercially accountable for budgets and financial management, planning, organising and directing all operations and hotel services, including front-of-house, food and beverage and housekeeping.

Key Responsibilities and Accountabilities:

People:

• Managing and controlling all aspects of your operation to ensure an efficient and industry leading service

• Holding weekly meetings with the management team and general staff to discuss issues and plan for the following week

• Communicate weekly customer service results and profit results to the team

• To create the weekly rota for all departments

• Ensuring your team is motivated and enthusiastic

• Responsible for staff development and training to ensure high levels of customer service, progression and development within the operation and the wider company

• Implementation of performance management procedures where necessary

• Monitor the punctuality and reliability within each department, including monitoring hours per person and effective management of this where necessary

• Handling of customer complaints and queries, liaising with the UK where necessary

• Ensure the standard of food quality and presentation is consistent throughout the season

Profit:

• Complete responsibility for the profit and loss of your operation

• Managing sales and maximising profit of the bar, food sales, ski servicing and ski packs

• Financial management including budgets, stocks, record keeping and banking and invoice reconciliation

• Control costs within the hotel including breakages

Product:

• Manage guest satisfaction to the highest degree – collecting and collating feedback to improve the UK and overseas operation

• Promote and market the business to existing customers and within the resort

• Managing supplier relationships in resort

Health & Safety, Legislation and Legal Requirements:

• Implement policies and procedures to ensure compliance with licensing laws, Health & Safety and other statutory regulations

Person Specification and Skills:

• Experience of managing budgets and financial plans as well as controlling expenditure

• Hospitality experience desirable

• Able to maximise all business opportunities with a pro-active approach

• Passionate about the hospitality/ski industry and customer service

• Excellent communication and customer service skills

• Previous man-management and proven ability to manage a diverse team

• French speaker desirable

• Positive and self-motivated

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