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11 months ago
Salary band: Any
Location: Austria
Job type: Seasonal
Contact: Recruitment
Category: Management Jobs

Hotel Manager St Anton

We are looking for an exceptional individual to manage our 66-80 bed hotel in St Anton, Austria.

With overall responsibility for the day to day activities of the Company in the resort, complete flexibility is necessary for this role. Duties are too numerous to list in detail but broadly group themselves under the following categories:

  • Effectively manage and oversee the hotel team
  • Ensure outstanding customer service and guest satisfaction
  • Maintain and develop good relations within resort with all existing and new supplier and owner contacts
  • Quality control of all hotel standards including, food and beverage, cleaning budget control and in chalet service.
  • Preparation and organisation of transfer day
  • Manage all resort vehicles
  • Ensure all weekly paperwork is completed and complete resort accounts

 We are looking for confident leaders who can keep cool under immense pressure whilst maintaining a consistently positive outlook.  Winter season and hotel management experience together with a proven record in man-management and organizational skills is essential.  A good knowledge of German is also preferable.  Driving will invariably be part of your duties and therefore you will need to have held a full driving licence for at least five years.

 Job description in full: 

  • Overall responsibility for your guests from arrival in Austria until they check in for their return journey
  • Ensuring, where possible, all special reservation requests are met
  • Checking transfer logistics between airport and resort
  • Organising ski passes, ski school, ski hire etc
  • Maximising in-resort sales
  • Ensuring the hotel and staff accommodations are safe - complying with all health and safety standards
  • Ensuring the successful running of an in-resort shuttle service
  • Overseeing the ski guiding service
  • Quality control
  • Supervising and co-ordinating all hotel staff
  • Assisting any staff with their duties if required
  • Looking after the welfare, motivation and discipline of staff
  • Ensuring that the accommodations and vehicles are maintained properly
  • Maintaining good relationships with local owners and suppliers
  • Dealing with customer complaints
  • Responsibility for bank account, income, maintaining budgets, expenditure and receipts
  • Making accurate weekly accounting returns
  • Completing all Company reports accurately and on time
  • Opening and shutting down resort

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