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HR Operations Manager


Silver Swan Recruitment
Location: UK, France, Meribel
Job type: Permanent
Contact: Antonia Newell
Category: Management Jobs, Office Jobs, Resorts Jobs, UK Jobs, Ski Jobs
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We are recruiting an experienced HR & Operations Manager for a reputable 5* ski chalet operator based in Meribel and Val d’Isere. This is a permanent position based in the French Alps with trips to the UK during the summer months for interviews.

The successful candidate will have a solid background in ski chalet management ideally with some resort management experience also. Any additional HR experience is advantageous. You will also be a fluent French speaker.

This is all year round position is working within a small team where communication is key. You will work very closely with the company directors and will have the support of 2 resort managers during the winter months.

This is an extremely varied role, including but not limited to:


HR RESPONSIBILITIES

  • Organising and managing all staff training across Val d’Isere and Meribel

  • Managing all midseason recruitment and relief staff. Maintaining contact

    with freelance chefs to ensure cover is available when required

  • Day to day staff welfare including any disciplinary procedures

  • Managing the managers and remaining in close contact with them at all

    times, providing support for them 24/7 during the winter months. This

    does mean you are on call most of the time.

  • Management of all staff accommodation

  • Ordering of all staff uniform

  • Mid season appraisals and exit interviews

  • Role to progress to seasonal recruitment of new teams for future seasons

    OPERATIONAL RESPONSIBILITIES PRODUCT & SUPPLIER

Responsible for all chalets:
o Chalet owner relations

o Overseeing management of chalet inventories, meter readings etc o Hand over chalets with owner or agent at the start and end of each winter

o Maintenance of chalets o Chalet improvements

  • Responsible for all guests in resort; dealing with all in resort enquiries and any guests complaints

  • Sourcing Ordering of supplies for all chalets and managing all associated administration and payments

  • Maintaining strong supplier relations

  • Management of chalet budgets and accounts

  • Working in resort to secure new chalet contracts, keeping an eye out for

    new chalets

  • Vehicle management both company owned and leased vehicles, liaising

    with garages, hire company, maintaining paperwork and logs

  • Health & Safety in the chalets smoke alarms, H&S reports, fire safety etc

    This role would suit individuals with the following skill set:

SKILLS & EXPERIENCE REQUIRED
  • Minimum 3 years of Chalet/Resort Management experience

  • Any previous HR or recruitment experience is beneficial, ideally within the ski

    industry

  • Excellent interpersonal skills

  • Excellent organizational skills

  • Computer literate ideally with previous basic accounting experience

  • Highly organised with strong administration skills

  • Full, clean driving license is essential

  • Fluent French is essential you will be required to take both a written and

    oral test as part of the recruitment process

  • Able to live in the French Alps from Nov May each year 

We are recruiting an experienced HR & Operations Manager for a reputable 5* ski chalet operator based in Meribel and Val d’Isere. This is a permanent position based in the French Alps with trips to the UK during the summer months for interviews.

The successful candidate will have a solid background in ski chalet management ideally with some resort management experience also. Any additional HR experience is advantageous. You will also be a fluent French speaker.

This is all year round position is working within a small team where communication is key. You will work very closely with the company directors and will have the support of 2 resort managers during the winter months.

This is an extremely varied role, including but not limited to:


HR RESPONSIBILITIES

  • Organising and managing all staff training across Val d’Isere and Meribel

  • Managing all midseason recruitment and relief staff. Maintaining contact

    with freelance chefs to ensure cover is available when required

  • Day to day staff welfare including any disciplinary procedures

  • Managing the managers and remaining in close contact with them at all

    times, providing support for them 24/7 during the winter months. This

    does mean you are on call most of the time.

  • Management of all staff accommodation

  • Ordering of all staff uniform

  • Mid season appraisals and exit interviews

  • Role to progress to seasonal recruitment of new teams for future seasons

    OPERATIONAL RESPONSIBILITIES PRODUCT & SUPPLIER

Responsible for all chalets:
o Chalet owner relations

o Overseeing management of chalet inventories, meter readings etc o Hand over chalets with owner or agent at the start and end of each winter

o Maintenance of chalets o Chalet improvements

  • Responsible for all guests in resort; dealing with all in resort enquiries and any guests complaints

  • Sourcing Ordering of supplies for all chalets and managing all associated administration and payments

  • Maintaining strong supplier relations

  • Management of chalet budgets and accounts

  • Working in resort to secure new chalet contracts, keeping an eye out for

    new chalets

  • Vehicle management both company owned and leased vehicles, liaising

    with garages, hire company, maintaining paperwork and logs

  • Health & Safety in the chalets smoke alarms, H&S reports, fire safety etc

    This role would suit individuals with the following skill set:

SKILLS & EXPERIENCE REQUIRED
  • Minimum 3 years of Chalet/Resort Management experience

  • Any previous HR or recruitment experience is beneficial, ideally within the ski

    industry

  • Excellent interpersonal skills

  • Excellent organizational skills

  • Computer literate ideally with previous basic accounting experience

  • Highly organised with strong administration skills

  • Full, clean driving license is essential

  • Fluent French is essential you will be required to take both a written and

    oral test as part of the recruitment process

  • Able to live in the French Alps from Nov May each year 


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