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30 days ago
Inghams Ski Lakes and Mountains
Salary: Seasonal Benefits Package
Location: Europe (non-UK), Austria, Italy, Norway, Switzerland
Job type: Seasonal
Contact: Overseas Recruitment Team
Category: Customer Advisor Jobs, Management Jobs, Resorts Jobs, Sales Jobs, Summer Jobs

Working alone in a small resort or as part of a team in a larger resort, your duties will be varied and challenging with no two days the same.  Your role will be to provide the Inghams guest's with the highest level of service and standards in line with our company values and to maintain our excellent reputation.

Regular property visits, accompanying guests on transfer to and from the airport, and providing informative welcome meetings  are just some of the aspects that your will incorporate into your working day.

Customer service skills are a must as you will accompany guests on excursions, visit them at regular intervals throughout the week keeping them updated on optional extras they wish to book, travel arrangements, and will also be the guests' first point of call if there are any problems. You will need to be proficient in dealing with grievances and complaints efficiently and effectively.

All our Inghams Reps will be expected to meet and exceed our given targets for sales and guest service, through active and effective promotion and marketing, thus enhancing service and increasing revenue. With over 75 years of experience in the industry all our Representatives will be expected to act in a professional manner at all times, maintain the company's reputation, and be an ambassador of the company, following correct policies and procedures.

Required Experience:

  • Customer service experience essential
  • Experience within the hospitality/tour ops industry desirable
  • Numeracy skills essential
  • Accounts and logistics experience desirable
  • Full, clean driving licence desirable
  • Reasonable fluency in local language (French, German, Italian) helpful in role

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