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6 months ago
Crystal Ski
Salary: Competitive Package
Location: Austria, France
Job type: Seasonal
Contact: Tom Best
Category: Office Jobs, Ski Jobs

At A Glance

Are you passionate about skiing and mountain life? Are you looking for a job that’s as far away from 9–5 as you can get, a job where you can really make a difference to the customers you come into contact with?
Crystal Ski is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain. We’re looking for Operations Executive staff to join our team for the winter season across France, Austria and Italy.

You’ll be helping to make sure that the service our clients receive is nothing short of exceptional. Helping to create an unforgettable experience from the moment they arrive in resort to the moment they depart you’ll be helping to create that special holiday experience that makes them want to return to us year after year.

And it’s not just the customers that are well looked after. We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.

 

What You Will Be Doing

• Help keep our customers happy – being the ‘go to’ person for our resort staff, for quick, accurate information
• Work with the resort teams to ensure our online customer info packs are professional, on brand, useful and above all engaging for our customers
• Log all customer and staff accidents and illnesses on our real-time database
• Deal with lost property and help return customers possessions to them
• Scan Customer Feedback Forms and report on results
• Collate, log and report on all paperwork – whether digital or paper-based - generated by resort teams (e.g. HR, Health & Safety, vehicle paperwork)
• Distributing and monitoring all uniform, accommodation keys and company vehicles that are issued to resort staff
• Liaise with suppliers – from utilities suppliers to chalet owners to resolve issues promptly
• Social media - liaise with our Social Media team in the UK and resort staff, monitoring resort Twitter accounts and our overseas Flickr feed
• Customer Complaints – being the ‘go to’ person for any complaints that our Customer Services team in the UK receive, investigating with our resort teams and accommodations
• Be part of the operations team at the airport on a Saturday or Sunday

 

What We Are Looking For

• You’re great at working with other people – with enthusiasm. You’re confident at building relationships over the phone and in person with both staff and suppliers
• You manage your time really well and your attention to detail is high. You always produce work to a really high standard and have a strong grasp of written English
• Self-motivated and able to work on your own. Decision-making and taking the initiative comes naturally to you
• You love detail and work methodically to get things done thoroughly and within deadlines
• Experience of working with technology, Outlook, Excel & Word
• Keeping on top of updates on various social media platforms is second nature to you
• Adaptable to changing priorities and tasks at different times of the season
• You’ve tried your hand at languages and are keen to learn more – knowledge of a European language would be highly desirable
• You want the challenge of working overseas, like the idea of getting ski time but like the structure of an office role*
• You enjoy driving overseas and are not daunted by doing so in snowy conditions
• You’ve experience in working in an office environment or something similar, but you’re happy to be customer facing too
• You can stay focussed and professional regardless of the situation
*Ski time in our Italian Country Office is limited due to location

 

Working Within TUI Group

TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 76,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.

 

How To Apply

You will be required to log-in, provide personal details and answer a few simple application questions. Should your application be progressed further you will be invited to attend one of our assessment days. If you have any queries please like, follow or visit any of our recruitment social sites or contact us by phone or email

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