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10 days ago
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Office Operations Executive - Reservations


Crystal Ski
Salary: Competitive Package
Location: Austria, France, Italy
Job type: Any
Contact: Tom Best
Category: Office Jobs, Ski Jobs
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At A Glance

Crystal Ski is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain. We’re looking for Office Operations Executive staff to join our team for the winter season across France, Austria and Italy. You’ll be helping to make sure that the service our clients receive is nothing short of exceptional. Helping to create an unforgettable experience from the moment they arrive in resort to the moment they depart you’ll be helping to create that special holiday experience that makes them want to return to us year after year.
And it’s not just the customers that are well looked after. We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.

 

What You Will Be Doing

• Help keep our customers happy – being the ‘go to’ person for our resort staff, for quick, accurate information
• Work with the resort teams to ensure our online customer info packs are professional, on brand, useful and above all engaging for our customers
• Log all customer and staff accidents and illnesses on our real-time database
• Deal with lost property and help return customers possessions to them
• Scan Customer Feedback Forms and report on results
• Collate, log and report on all paperwork – whether digital or paper-based - generated by resort teams (e.g. HR, Health & Safety, vehicle paperwork)
• Distributing and monitoring all uniform, accommodation keys and company vehicles that are issued to resort staff
• Liaise with suppliers – from utilities suppliers to chalet owners to resolve issues promptly
• Social media - liaise with our Social Media team in the UK and resort staff, monitoring resort Twitter accounts and our overseas Flickr feed
• Customer Complaints – being the ‘go to’ person for any complaints that our Customer Services team in the UK receive, investigating with our resort teams and accommodations
• Be part of the operations team at the airport on a Saturday or Sunday

 

What We Are Looking For

• You’re great at working with other people – with enthusiasm. You’re confident at building relationships over the phone and in person with both staff and suppliers
• You manage your time really well and your attention to detail is high. You always produce work to a really high standard and have a strong grasp of written English
• You’re self-motivated and able to work on your own. Decision-making and taking the initiative comes naturally to you
• You love detail and work methodically to get things done thoroughly and within deadlines
• You’re used to working with technology, Outlook, Excel & Word
• Keeping on top of updates on various social media platforms is second nature to you
• You can adapt easily to changing priorities and tasks at different times of the season
• You’ve tried your hand at languages and are keen to learn more – knowledge of a European language would be highly desirable
• You want the challenge of working overseas, like the idea of getting ski time but like the structure of an office role*
• You enjoy driving overseas and are not daunted by doing so in snowy conditions
• You’ve experience in working in an office environment or something similar, but you’re happy to be customer facing too
• You can stay focussed and professional regardless of the situation

 

Working Within TUI Group

TUI Group is the world's number one integrated tourism business operating in around 180 countries worldwide with over 1,800 travel agencies across Europe, six airlines operating more than 130 aircraft, more then 300 Group-owned hotels and resorts and twelve cruise ships. Our 77,000 colleagues, all with a passion of holidays, work hard to deliver our customer promise "Discover your smile".

 

At A Glance

Crystal Ski is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain. We’re looking for Office Operations Executive staff to join our team for the winter season across France, Austria and Italy. You’ll be helping to make sure that the service our clients receive is nothing short of exceptional. Helping to create an unforgettable experience from the moment they arrive in resort to the moment they depart you’ll be helping to create that special holiday experience that makes them want to return to us year after year.
And it’s not just the customers that are well looked after. We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.

 

What You Will Be Doing

• Help keep our customers happy – being the ‘go to’ person for our resort staff, for quick, accurate information
• Work with the resort teams to ensure our online customer info packs are professional, on brand, useful and above all engaging for our customers
• Log all customer and staff accidents and illnesses on our real-time database
• Deal with lost property and help return customers possessions to them
• Scan Customer Feedback Forms and report on results
• Collate, log and report on all paperwork – whether digital or paper-based - generated by resort teams (e.g. HR, Health & Safety, vehicle paperwork)
• Distributing and monitoring all uniform, accommodation keys and company vehicles that are issued to resort staff
• Liaise with suppliers – from utilities suppliers to chalet owners to resolve issues promptly
• Social media - liaise with our Social Media team in the UK and resort staff, monitoring resort Twitter accounts and our overseas Flickr feed
• Customer Complaints – being the ‘go to’ person for any complaints that our Customer Services team in the UK receive, investigating with our resort teams and accommodations
• Be part of the operations team at the airport on a Saturday or Sunday

 

What We Are Looking For

• You’re great at working with other people – with enthusiasm. You’re confident at building relationships over the phone and in person with both staff and suppliers
• You manage your time really well and your attention to detail is high. You always produce work to a really high standard and have a strong grasp of written English
• You’re self-motivated and able to work on your own. Decision-making and taking the initiative comes naturally to you
• You love detail and work methodically to get things done thoroughly and within deadlines
• You’re used to working with technology, Outlook, Excel & Word
• Keeping on top of updates on various social media platforms is second nature to you
• You can adapt easily to changing priorities and tasks at different times of the season
• You’ve tried your hand at languages and are keen to learn more – knowledge of a European language would be highly desirable
• You want the challenge of working overseas, like the idea of getting ski time but like the structure of an office role*
• You enjoy driving overseas and are not daunted by doing so in snowy conditions
• You’ve experience in working in an office environment or something similar, but you’re happy to be customer facing too
• You can stay focussed and professional regardless of the situation

 

Working Within TUI Group

TUI Group is the world's number one integrated tourism business operating in around 180 countries worldwide with over 1,800 travel agencies across Europe, six airlines operating more than 130 aircraft, more then 300 Group-owned hotels and resorts and twelve cruise ships. Our 77,000 colleagues, all with a passion of holidays, work hard to deliver our customer promise "Discover your smile".

 


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