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2 months ago
Lifts-To (Ski-lifts)
Location: Morzine
Job type: Seasonal
Contact: Jenny Stevenson
Category: Resorts Jobs

If you are a highly motivated team player with outstanding attention to detail, strong work ethic, drive and persistence then we want to hear from you.  This isn’t just an ordinary seasonnaire job role, there is great opportunity for the right team members to progress their careers by joining us at an exciting time of expansion and growth. 

Who we are:

Lifts-To is a leading transfer booking agent acting as an intermediary between transfer suppliers and customers. Launched as Ski-Lifts in 2005, our talented team and custom in-house system enabled steady growth in the ski industry and other sectors such as golf and cruise. Our business now provides transfer coverage in 24 countries and 300 resorts.

Now is an exciting time to join our business, as we have identified some as yet untapped opportunities in the lucrative transport industry, we are well positioned to embark on an ambitious plan to scale up booking volumes in even more markets over the next three years.

We are a UK and French-based company, with our operations office based in central Morzine in the Portes du Soleil ski area.  

Job Title

Operations and Admin Executive

Contract

CDD, 35hour/week. Starting Nov/Dec 2019 - March/April 2020

Responsible to

Head of operations

Location

Morzine, France

Salary

10€- 12€/hour (BRUT) depending on experience. (Higher end salary offered to staff with good language skills; French, Spanish)

Probationary period

1 Month

Benefits

Local Area lift pass for winter

Usually 3.5/4 days of work with 3 full days off per week. 

 

As an Operations and Admin Executive you will be working with the Head and Deputy Head of Operations to ensure the smooth and efficient running of all transfers and delivery of excellent customer service levels.  You will be dealing with varying responsibilities relating to all aspects of transfers from quote requests, booking management, out of hours support and daily transfer options.  We are also looking for Airport Reps to work at Geneva airport on the weekends.  

You have excellent communication (written & verbal), critical thinking and problem-solving skills.  You will adapt to differing situations, work well in high pressure environments have a good level of stress tolerance with the ability to use your initiative, multi-task and problem solve under time sensitive and, at times, stressful situations.   You have an intrinsically conscientious and collaborative attitude to work and teammates with a ‘can-do’ attitude and determination to complete the task at hand.

Existing knowledge and experience of the travel/transfer industries is a bonus but not necessary as you will be provided with training, resources and support to be able to perform and uphold the company SLAs.

Your focus will be

·         Managing shared email inboxes for all brands; ensuring all emails are responded to in line with company SLAs, channel communications to the right department or teammate, resolving all issues and answering any questions.

·         Dealing with emails and phone calls within a timely and efficient manner

·         Quote requests

·         Email enquiries and questions

·         Booking management

·         Covering on-call shifts (which will be out of normal office hours)

·         Operational duties: resolving issues, communicating pick-up times and vital booking information

·         Maximising transfer sales for B2C and B2C

·         Communicating feedback to the customer care department

·         Ensuring that all information required for suppliers and customers is communicated and collated to guarantee transfers run as efficiently and up to the standards required

·         Working from our bespoke booking system to; generate quotes; create bookings; take payments; update bookings; confirm pick-up times

·         Leaving handovers for teammates for ongoing tasks

·         Taking ownership of issues but working as a team member where applicable

·         Maintaining open communication with all teammates; we share tasks and collaborate as a team to ensure we are delivering the best, most efficient service possible

·         Delivering excellent customer service at all times, in person (airport Rep), on the phone and by email

Personal Specifications

Factors

Essential

Desirable

Company Values

·         Empathy - Listening skills; Relationship builder; Understanding of customer, supplier and colleagues within our organisation’s needs

·         Ambition – Competitive; Tenacity; Goal focussed

·         Integrity – Honest; Reliable; Positive; Strong work ethic; Conscientious

·         Expert - Take control of personal development; Search out answers; Challenges the established thinking; Constantly looking to improve

·         Proactive - Positive attitude; Problem solver; Anticipates issues; Planner

 

Previous experience and knowledge

·         Customer service experience– either customer facing or by phone/email within a similar environment (call centre, booking agent, resort rep. etc)

·         Email and phone experience within a professional environment

·         Computer literate with experience on booking systems, excel and emails

·         Experience and knowledge of the transfer industry

·         Knowledge and skills related to various areas of travel industry (Ski, Golf, Cruise, Corporate etc)

·         ‘On-call’ experience

·         Ski-resort knowledge

Education/qualification

·         Fluent English to native level (both written and spoken)

·         French

·         Spanish

·         Other European languages

Skills + personal attributes

·         Ability to work as a key team player

·         Diligence and ability to learn quickly

·         Ability to multi-task and ensure anything you have taken responsibility for is delivered to the highest standards

·         Excellent attention to detail

·         Accountability for mistakes made and willingness to learn for the future

·         Ability to make quick, well informed decisions in line with company SLAs

·         Very strong and flexible work ethic

·         Ability to work well under pressure

·         Excellent customer service and conflict management skills with ability to negotiate in high pressure situations

·         Highly motivated

·         Flexible and willing to stay until the task is done

·         Positive approach and attitude to all tasks and challenges faced

 

 

Please note this Job Description can be adjusted at any time and does not reflect all duties of the role. 

 

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