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2 months ago

Overview

As the Manager, responsible for the day-to-day running of your chalet. You will manage and work alongside the Hosts and Chef in your chalet to ensure guests receive the 5* service we do our utmost to deliver. You will need to demonstrate exceptional management skills, as you co-ordinate the day to day operations and performance of each individual member of your chalet team, with the key objective in mind of delivering world-class hospitality; creating a unique and memorable holiday experiences for every guest. 

 

Main Responsibilities

 

Team Management

  • Co-ordination of the day to day operations in the chalet; service and housekeeping duties
  • Daily meetings with the chalet team and a weekly planning meeting
  • Plan rotas for the team to ensure you have cover for days off and fair work time/down time for all
  • Co-ordinate handover notes for your day off
  • Manage your chef to ensure shopping orders and complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased
  • Management, work planning and nurturing each member of your chalet team
  • Train and motivate your team
  • Ensure the presentation of staff is to a high standard
  • Report and HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently

 

Administration

  • Ensure deadlines are met for financial and non-financial paperwork
  • Weekly rotas for your team
  • Chalet accounts for accounting purposes
  • Weekly manager reports
  • Weekly guest reports
  • Manage stock levels
  • Weekly linen count
  • Maintain chalet inventory of equipment, crockery, furniture and linen
  • Collect guest payments as necessary for lift passes, wine, massages and anything else
  • Update supplies of bread, flowers and newspapers depending on number of guests
  • Call the guests pre-arrival to discuss any special requirements
  • Ensure all arrival literature is currently displayed – contact cards, welcome letters and resort information folders
  • Ensure the feedback questionnaires are being placed on beds the night before departure and handed into the Resort Manager
  • Ensure the guest book is placed on coffee table the day before departure

 

With you leading by example, and with a hands-on approach, you will co-ordinate and work as a team to deliver the following:

 

5* Customer Service

  • Communication with the sales team and your guests pre-arrival and post-departure to ensure all guest requirements are being met
  • Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity
  • Arrange any ski hire, ski school or lift pass requirements
  • Book restaurants for lunches and the chef night off
  • Report any guest issues to the Resort Manager
  • Plan ‘wows’ and other special occasions for your guests
  • Create a warm, home-from-home atmosphere in the chalet from arrival through to departure
  • Deliver high standards of service – through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after-dinner drinks
  • Set and clear dining tables and dining room – including table decorations
  • Work with the chef to ensure any special requests, likes, dislikes, and any food requirements are met
  • Provide cooked breakfast on the chef day off
  • Deliver our house wines and upsell to the ‘a la carte’ wine list

 

 Housekeeping

  • To be always conscious of general hygiene, maintaining high health and safety standards
  • Chalet cleanliness and presentation including inside and outside areas of the chalet
  • Daily clean; evening turn down service, weekly clean, deep cleans at the beginning, middle and end of the season, daily laundry duties and other necessary cleaning to ensure the chalet is presented to the highest standards
  • Ensure napkins, tea towels and table cloths are laundered daily
  • Ensure your chalet is stocked with necessary cleaning equipment and products
  • Manage your chef to ensure daily, weekly and deep cleans of the kitchen are being carried out
  • General chalet maintenance – ensure issues and being reported and fixed speedily
  • Oversee Jacuzzi checks and ensuring the log book is maintained and complies to legal standards
  • Build and maintain ice bars with your team
  • Snow clearing
  • Open and close your chalet to company standards

 

These duties represent your role during the winter season (November-April). Outside of these dates, you will be responsible for general set up and close down duties of the chalets. You will be kept on a retainer basis for the summer months (July-September) to return when the season starts again.

 

Benefits

  • Highly competitive salary
  • Meals whilst on-duty
  • Travel allowance
  • Your own accommodation
  • Lift pass (seasonal)
  • Ski/board and boot hire
  • Insurance

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