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6 months ago
Salary band: Any
Location: France
Job type: Permanent
Contact: Pip Brockman
Category: Hotel Jobs, Management Jobs, Office Jobs, Other Jobs

We are looking for an Operations Manager to become part of VIP's permanent Operations Team.

  • To manage the logistics of transferring all passengers to and from resort and produce operational grids for staff to work from - 1000 guests per week arriving/departing. (Coaches, taxis, flights, trains).
  • Management of operations at Geneva airport to ensure the safe and timely arrival and departure of all guests. Liaising with Swiss airport officials. Management of the VIP team at the airport to ensure an efficient, smooth, professional service.
  • To produce timely and accurate accounts for the payment of all logistical suppliers overseas.
  • To oversee and resolve any reservations issues (link between UK head office and resorts).
  • The contracting and management of the VIP vehicle fleet.  This will involve regular contact with insurance companies and local garages.
  • Oversee the global phone contract.
  • The organisation and control of the annual training courses for  VIP - 170 staff are trained in France over a month to prepare them for the winter season. Training is residential and includes theoretical and practical sessions.
  • To maintain professional relationships with resort suppliers (Ski Hire, Ski School, Lift Pass Companies).
  • To monitor and improve existing French chalet suppliers.
  • Oversee delivery of product and service (of French suppliers). Negotiate prices and commissions.
  • Other duties could include assisting any other member of staff with their duties if required. 

Essential Requirements:

  • The applicant must be highly computer literate and have an excellent eye for detail.
  • Previous winter season experience
  • Fluency in both written and spoken French is required for this role.

An annual role, we work six days in the winter and five days in the summer, although you may be required work on your winter day off.

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