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10 months ago
C&M Travel Recruitment
Salary: Up to £35k + Car & Accommodation
Location: Europe (non-UK), France, La Plagne, Meribel, Morzine
Job type: Permanent
Contact: Recruitment
Category: Customer Advisor Jobs, Hospitality Jobs, Management Jobs, Office Jobs

Overseas Head of Operations - The Operations Manager for this well known ski company reports to the Overseas Operations Director (France). This is a broad management role that involves strategic and hands on leadership to ensure the delivery of great service and products at every stage of the guest journey. We are looking for an experienced leader who can build capable, highly motivated teams in a short space of time. This role will pay up to 35k with, Car, Accommodation and yearly bonus!!
Overseas Head of Operations, Responsibilities:

  • To provide professional leadership to all operational staff throughout the company.
  • Provide direction and support to your Area Operations Managers to ensure the resort teams utilise the tools at their disposal to ensure every guest goes home happy and ensuring guest loyalty
  • Implement a culture of solving customer's problems on the spot, in a timely and consistent manner, so that our customers want to travel with us again and again.
  • Monitor and adapt the overseas service model in collaboration with the Overseas Director and Area Operations Managers to improve service standards within all aspects of the holiday experience
  • Oversee the Operational set up: Accommodation, logistics and transport, and pre-season training programmes
  • Managing a culture of staff retention, training and development, you will implement and oversee a strategic programme of staff succession planning, identifying and developing key talent
  • Drive in Resort Revenues for; Activities, Tuition, Equipment Rental, Lift Passes, Merchandising and F&B sales.

Overseas Head of Operations Skills Required:

  • You put the customer and staff at the centre of everything you do!
  • Your communication style will be clear and concise and can integrate many opinions to provide the best way forward.
  • You're great working with people from all walks of life regardless of role or position and will possess a proven track record of successfully leading a team with a variety of skills, knowledge and development & training needs.
  • Utilising your solid commercial and financial understanding you will balance this with customer and staff requirements.
  • It is highly desirable that you have gained demonstrable successful experience in a Operations / Area Manager role, within a main stream UK Tour Operator.
  • You will be a conversational / fluent French speaker and be located or willing to be based in France, close to one of our Regional offices.

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