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9 months ago
Location: Brighton
Job type: Temporary
Contact: Charlotte Tonks
Category: Management Jobs, Office Jobs, Peak Season, UK Jobs, Ski Jobs

Do you have a thirst for travel and a passion for building strong customer/client rapport? Would you enjoy working in an exciting office situated amongst the hustle and bustle of Brighton yet a stone’s throw from the beach? Are you passionate about incorporating travel into your career? This exciting opportunity will allow you to combine travelling to the USA and demonstrating your management skills all in one.

We are searching for a professional and enthusiastic individual to join our welcoming team as an Overseas Operations Manager. With ski concession holidays and many other employee perks available we pride ourselves on promoting a healthy working environment with the welfare of our staff members at the heart of our company ethos.  

You will specialise in a specific destination and be responsible for the operational delivery of the overseas programme. Playing a vital part in the effective and appropriate management of overseas staff whilst being aware of budgets and Equity standards. You will be fundamental in creating and maintaining strong relationships with overseas suppliers and the Product Delivery destination teams; ensuring Equity’s high quality customer service remains intact. Possessing a confident flair in presenting, interviewing and training is crucial and a willingness to travel abroad to the USA when required. 

Key Responsibilities:


  • Interview and present at overseas recruitmentdays
  • Attend and assist at training days for overseasstaff
  • Manage and motivate a team of peak season representatives both ‘on the ground’and remotely to deliver outstanding customer service to ourcustomers
  • Compile peak season representative information packs and impart information ina timely and efficientmanner
  • Implement and run a training programme for new staff within the teamoverseas
  • Deliver in-house training to Office staff esp. Sales and PD on destinations within areasof expertise


  • Form strong, professional relationships with overseas suppliers in order tonegotiate services at the best possible rate focusing on terms/conditions and commercial and financial implications, as per Equity required contractingtemplates
  • Compile and maintain a database to ensure that all supplements are accurate and transparent to all who may need access tothem
  • Co-ordinate and process supplier invoices for matching / checking and payment by the AccountsDepartment
  • Manage the operational float, budget and cash flow over the changing demands of the season
  • Ensure safe and secure procedures are in place for cash handling overseas


  • Manage the logistics of all overseas tours to ensure that ‘on the ground’ supportis provided wherenecessary
  • Travel overseas asrequired
  • Be the main point of contact for both suppliers and peak season representatives while groups aretravelling.
  • Liaise with the Product Delivery Specialists and suppliers regarding queries and requests for existing and potential bookings
  • Plan, co-ordinate and manage inspection visits and staff educational visitsalongside Coordinator
  • Ensure that services procured adhere to company and industry regulations with regard to health and safety requirements and by conducting health and safety audits and/or risk assessments asrequired
  • Monitor and act on customer feedback directly from groups as well as via letters and reports from our customer servicemanager
  • Be the first on call to professionally manage our reaction and response to anyemergency situation which mayarise
  • Work closely with and provide training for the Product Delivery Specialists to improve and update productknowledge
  • Duty office phone support cover as and whenrequired
  • Quality check all tour itineraries to ensure they are operationallyfeasible
  • Have input to and implement a standard operating procedure for all overseas operations and update  correspondingmanuals
  • Represent the company as required, for conference, sales shows, to schools or overseas events


This position is Fixed Term- September 2017- May 2018

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