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6 months ago
Location: Brighton
Job type: Permanent
Contact: Alice Turner
Category: Office Jobs

Product Delivery Specialist at Equity

About us

Equity are an ambitious and diverse educational travel company, based in the heart of Brighton, dedicated to creating fun and exciting learning experiences.  For over 85 years we’ve been working with schools, colleges and clubs to deliver bespoke trips all over the world. 

We practice what we preach and provide fun and supportive learning experiences for our people too, with frequent opportunities to travel overseas to represent us and discover more about our products.

There’s an informal friendly atmosphere in our small open plan office.    We welcome feedback and ideas for the business and organise regular internal events and socials.

About the role

Working with a passionate and collaborative team, you’ll be there to support our customers through planning their ideal trip all the way to post trip feedback.   As the main point of contact for teachers and group leaders, you’ll handle all queries and use all interactions to build connections and long lasting relationships. 

About the skills and experience we’re after

We’re looking for someone with a genuine interest in travel (particularly snow sports) with considerable customer service experience and strong organisational skills.   You’ll definitely need to be used to operating within a fast moving, service oriented business, unphased by handling a large volume of bookings with accuracy and attention to detail.   As our customers are teachers, you’ll need good communication skills and be able to express yourself succinctly and precisely in writing and on the phone.   We also expect you to have good command of all MS applications.

Other skills which would impress us are fluency in any European languages (ideally French, Spanish or Italian) and wide ranging knowledge of ski destinations.

About the person

We’re looking for someone who is able to build relationships with others both internally and with our customers to get the best experience for our Party Leaders and students whilst ensuring each and every trip is profitable for us.  You must also be keen to learn and develop; getting involved in our experiences and learning about them down to the last detail.

About our Benefits

  • Concessionary travel, ad hoc travel discounts and opportunities to ski!
  • 20 days annual leave, increasing for each year of service and up to 5 days’ more via holiday purchase scheme
  •  Cycle to work scheme

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