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5 months ago
Premiere Neige
Location: Scotland, Edinburgh
Job type: Permanent
Contact: Chris O'Neill
Category: Customer Advisor Jobs, Office Jobs, Retail Jobs, Sales Jobs

Première Neige have been providing quality catered and self-catered ski holidays in the beautiful Alpine resort of Sainte Foy, France, since 2001. Having started the company with two ski chalets we are now proud to offer a choice of over thirty properties in Sainte Foy, providing a personal service for every guest. 

We are currently recruiting for someone to join our sales team, based in central Edinburgh. The position is available immediately and is on a full time basis. 

We are ideally looking for someone with a keen interest in the ski and snowboard industry who has a proven background in travel, sales or admin. 

Duties will include: 

- Answering client and agent enquires regarding booking a holiday via phone and email 

- Identifying and making contact with potential customers 

- Preparing detailed holiday quotations for Premiere Neige Clients, as well as researching and providing an outstanding level of customer service from enquiry to holiday departure 

- Social media updates across platforms such as Facebook, Twitter, Instagram and Pinterest, across all brands 

- Making contact via telephone with potential clients to encourage a booking 

- Updating agent websites on a weekly basis 

- Processing payments and following up outstanding amounts 

- Initial enquiry follow-ups on a daily basis 

- Recording up-to-date and accurate sales information 

- Continual competitor & market analysis 

- Maintain contact and build rapport with existing and potential customers to promote sales 

- Being proactive to increase sales; including researching new agents, generating ideas to boost sales, 

- Clearly communicating all sales details to the operations, concierge and accounts departments 

- Admin duties such as data entry, mail shots, post, banking, and other ad hoc duties 

- Be willing to work Saturdays (approximately once every 3 weeks) 

The ideal candidate will have (essential): 

- Excellent, professional and confident phone and email manner 

- Experience in sales, marketing and/or the ski, leisure or travel industry 

- A passion for travel 

- A passion for delivering outstanding customer service, with a positive 'can do' attitude 

- An excellent working knowledge of MS Office, in particular Excel, Outlook & Word 

- The ability to problem-solve and be proactive 

- Confidence and have strong organisation and communicative skills, with strong attention to detail 

- The ability to prioritise and multi-task 

- Be prepared to work on their own initiative as well as within a team 

- Fluent written and spoken English vital 

- Conversational (and written) French very advantageous 

- Can work independently and in a small team 

- Willing to learn 

- Structured: Leads the customer through the booking process, is organised and follows through 

- Relational: Cares about the client, not just the sale; effectively identifies customer needs 

Desirable skills: 

- Experience in Photoshop, Hootsuite & SEO 

All applicants must have a permanent National Insurance number, a British bank account and the legal right to work in the UK. 

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