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6 months ago
Premiere Neige
Salary: £18K - £20K DOE
Location: Edinburgh
Job type: Permanent
Contact: Chris O'Neill
Category: Sales Jobs

Première Neige have been providing quality catered and self-catered ski holidays in the beautiful Alpine resort of Sainte Foy, France, since 2001. Having started the company with two ski chalets, and recent winners of the 2017 Best Ski Tour Operator category in the Telegraph Travel Awards, we are now proud to offer a choice of over thirty properties in Sainte Foy, providing a personal service for every guest. 

We are currently recruiting for someone to join our sales team, based in central Edinburgh. The position is available immediately and is on a full time basis. 

We are ideally looking for someone with a keen interest in the ski and snowboard industry who has a proven background in travel, sales or admin. 

Duties will include: 

- Answering client and agent enquires regarding booking a holiday via phone and email 

- Identifying and making contact with potential customers 

- Preparing detailed holiday quotations for Premiere Neige clients, as well as researching and providing an outstanding level of customer service from enquiry to holiday departure 

- Social media updates across platforms such as Facebook, Twitter, Instagram and Pinterest, across all brands 

- Making contact via telephone with potential clients to encourage a booking 

- Updating agent websites on a weekly basis 

- Processing payments and following up outstanding amounts 

- Initial enquiry follow-ups on a daily basis 

- Recording up-to-date and accurate sales information 

- Continual competitor & market analysis 

- Maintain contact and build rapport with existing and potential customers to promote sales 

- Being proactive to increase sales; including researching new agents, generating ideas to boost sales

- Clearly communicating all sales details to the operations, concierge and accounts departments 

- Admin duties such as data entry, mail shots, post, banking, and other ad hoc duties 

- Be willing to work Saturdays (approximately once every 3 weeks) 

The ideal candidate will have (essential): 

- Excellent, professional and confident phone and email manner 

- Experience in sales, marketing and/or the ski, leisure or travel industry 

- A passion for travel 

- A passion for delivering outstanding customer service, with a positive 'can do' attitude 

- An excellent working knowledge of MS Office, in particular Excel, Outlook & Word 

- The ability to problem-solve and be proactive 

- Confidence and have strong organisation and communicative skills, with strong attention to detail 

- The ability to prioritise and multi-task 

- Be prepared to work on their own initiative as well as within a team 

- Fluent written and spoken English vital 

- Conversational (and written) French very advantageous 

- Can work independently and in a small team 

- Willing to learn 

- Structured: Leads the customer through the booking process, is organised and follows through 

- Relational: Cares about the client, not just the sale; effectively identifies customer needs 

Desirable skills: 

- Experience in Photoshop, and SEO

All applicants must have a permanent National Insurance number, a British bank account and the legal right to work in the UK. 

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