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27 days ago
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Resort Host


Skiworld
Salary: Competitive
Location: Austria, France, Switzerland
Job type: Seasonal
Contact: Skiworld Recruitment
Category: Resorts Jobs, Ski Jobs, Snowboard Jobs
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The ability to provide exceptional customer service to Skiworld guests in the face of any challenge is the essential capability expected from a Resort Host.

Responsibility Overview

- To learn everything our guests could wish to know about their property and its surrounding resort. Keeping the knowledge up to date with local events. 

- To participate in transfer day to facilitate the timely arrival and departure of guests, including transferring guests to and from the airport or train stations. 

- To visit guest properties in line with company guidelines, to take ownership of all guest questions and queries, regularly updating the guests as to progress through to successful solution. 

- Where applicable, (Austria, Switzerland and La Rosiere), to carry out a minimum of 3 days a week ski leading programme in accordance with Skiworld policy. 

- To devise and operate a varied apres ski programme ensuring company policy is followed and all Health and Safety procedures are followed. Ensuring that guests are correctly vouchered for any events they attend. 

- To assist in cleaning/maintaining and cooking in our chalet and lodge properties to meet and exceed company policy and expectations both on a daily and seasonal basis (when required). 

-To assist the Resort Manager or Chalet Manager when necessary with the co-ordination of property supplies in resort. 

 

Skills and Attributes 

•      Approachable, engaging, professional and enthusiastic

•      Highly motivated

•      Organised and punctual

•      Flexible and Independent 

•      Proven sales experience

•      Excellent proven sales, customer service & interpersonal skills

•      Cooking experience (Ability to cook a breakfast)

The ability to provide exceptional customer service to Skiworld guests in the face of any challenge is the essential capability expected from a Resort Host.

Responsibility Overview

- To learn everything our guests could wish to know about their property and its surrounding resort. Keeping the knowledge up to date with local events. 

- To participate in transfer day to facilitate the timely arrival and departure of guests, including transferring guests to and from the airport or train stations. 

- To visit guest properties in line with company guidelines, to take ownership of all guest questions and queries, regularly updating the guests as to progress through to successful solution. 

- Where applicable, (Austria, Switzerland and La Rosiere), to carry out a minimum of 3 days a week ski leading programme in accordance with Skiworld policy. 

- To devise and operate a varied apres ski programme ensuring company policy is followed and all Health and Safety procedures are followed. Ensuring that guests are correctly vouchered for any events they attend. 

- To assist in cleaning/maintaining and cooking in our chalet and lodge properties to meet and exceed company policy and expectations both on a daily and seasonal basis (when required). 

-To assist the Resort Manager or Chalet Manager when necessary with the co-ordination of property supplies in resort. 

 

Skills and Attributes 

•      Approachable, engaging, professional and enthusiastic

•      Highly motivated

•      Organised and punctual

•      Flexible and Independent 

•      Proven sales experience

•      Excellent proven sales, customer service & interpersonal skills

•      Cooking experience (Ability to cook a breakfast)


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