Be part of the BEST team in Morzine!
More Mountain are a friendly and vibrant, privately owned ski business with over 12 years experience in the ski industry with a portfolio of over 30 properties in Morzine. We are well known in Morzine for having the best chalets and apartments, awesome staff and incredible service. You only need to read our reviews on Trip Advisor and Trust Pilot to see this. We pride ourselves on our attention to detail and service. In return, we offer a great package in a fun environment with like minded people who support you.
Our employees are the face of our business, they make or break the MM holiday experience so therefore you are very much part of the key to our success.
Sam and Jon, the owners of More Mountain, still run the business hands on with a team of highly experienced head office staff. This season we are recruiting a Resort Manager or Management Couple to work closely with Sam and Jon and the MMHQ team.
Predominantly you will be helping to get the best out of our chalet host team with the aim to facilitate a seamless guest experience from the moment they start preparing for their holiday to when the client arrives in resort to the moment they leave.
The Job Itself
As a Resort Manager you will be expected to liaise with clients prior to arrival into resort, manage their requirements before they get here and ensure they receive a service second to none during their stay.
A key part of your role will be man management, in terms of assisting the chalet host team, acting as operational and logistical support to them and providing a helping hand on a daily basis.
As a Resort Manager you will be responsible for :
Liaising with and calling all MM clients pre arrival into resort
Arranging lift passes and ski hire and ski lessons, dietary requirements for clients and briefing chalet hosts on guest information
Meeting clients in resort and gaining feedback
Liaising with your chalet staff daily
Organising Airport Transfers, liaising closely with our Transport providers
Liaising with Ski Hire Companies and Ski Schools
Organising Bread and Meat orders and Wine Deliveries
Organising Regular Staff meetings & Incentives
Driving - Ad Hoc Pick ups and Drop offs with guests to and from the Slopes
Emergency Cover for Sick or Injured fellow Staff Members
Maintaining and ensuring cleanliness/housekeeping standards are impeccable
Assisting with weekly changeovers and deep chalet cleans
Overseeeing Hot Tub Maintenance
Accounts and Budget Responsibility
Shopping & Stock Control
Basic Chalet Maintenance
Maintaining 5* Levels of Customer Feedback via online review forums
At all times, you are the face of More Mountain, delivering our company promise of a seamless chalet experience from the moment our guests arrive to the moment they leave, making them feel relaxed and welcome.
We are seeking interesting, dedicated and professional people with a flair for hospitality. What is important to us is a minimum of 5 years working experience in a professional environment, ideally within a client facing role. You must also be educated to degree level.
Ideally you will have already been a resort manager or senior chalet host previously. Perhaps you are looking for a bit more responsibility…. Or simply a change of resort.
We prefer applicants who take time and pride in their work and have lots of "life experience" to share around the dinner table, in the minibus or on the chair lift. A passion for cooking and hosting dinner parties is essential, as is the ability work really well together in what can often be a very pressurised and tiring environment.
You must hold a valid UK driving licence as you will both need to drive an 8 seater minibus around resort and both of you MUST be fit and healthy and MUST have some ski or snowboarding experience.
In return, we offer a great package in a fun environment with like minded people who support you. We have a great reputation so be part of it!
We offer a competitive salary and a package as follows:
Flights to and from resort
Full Area Season Lift Pass
Use of Company Vehicle
Mobile Phone & Laptop
Ski Equipment if you don’t have your own
Comprehensive Training and Cookery Course
1 Full day off per week & flexible working hours to allow you ski time