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20 days ago
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Resort Manager


Skiworld
Salary: Competitive
Location: Austria, France, Switzerland
Job type: Seasonal
Contact: Skiworld Recruitment
Category: Hospitality Jobs, Management Jobs, Ski Jobs, Snowboard Jobs
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The ability to lead and motivate a team of staff to deliver exceptional service to Skiworld guests is a vital part of any Skiworld Resort Manager. 
 


RESPONSIBILITY OVERVIEW 


•      To set-up resort operations prior to the commencement of the ski programme to ensure the resort is fully prepared for the arrival of the first customers.

•      To motivate and manage the performance of the entire resort team to ensure maximum performance is attained and staff turnover is minimised.

•      To monitor the level and quality of service provided in Skiworld properties ensuring it conforms to company standards.

•      To deal with any customer queries in order to ensure a high level of customer service.

•      To control the resort accounts and expenditure to ensure all budgets are met and bills paid on time.

•      To maximise in-resort revenue in order to meet and exceed sales targets in the areas of ski packs and après ski (including motivating your team to sell, and overseeing the organisation of a full après ski programme).  

•      To complete, collate and send to the Bourg office all resort paperwork resulting in all operations being appropriately and accurately accounted for (please note a large amount of this may be completed electronically).

•      To establish an excellent working relationship with suppliers, resulting in the timely delivery of orders/services and the creation of a positive impression of the Company.

•      To co-ordinate customer transport arrangements to facilitate their timely arrival and departure.

•      To assume responsibility for all Skiworld property and equipment, ensuring it is well maintained and appropriately used. 

•      To ensure operations are effectively closed down at the end of season so everything is correctly accounted for and handed back to Bourg.



SKILLS/ATTRIBUTES 


•      Excellent customer service & interpersonal skills
•      Previous ski season experience
•      Previous hospitality experience
•      Previous staff management experience
•      Proven sales experience
•      A flexible, hands on and proactive approach 
•      Demonstrating professionalism and consistency
•      Highly motivated and able to motivate others
•      Able to work on own initiative and solve problems alone
•      Good team player
•      Conversational French/German
•      Strong communication skills 
•      Highly organised

The ability to lead and motivate a team of staff to deliver exceptional service to Skiworld guests is a vital part of any Skiworld Resort Manager. 
 


RESPONSIBILITY OVERVIEW 


•      To set-up resort operations prior to the commencement of the ski programme to ensure the resort is fully prepared for the arrival of the first customers.

•      To motivate and manage the performance of the entire resort team to ensure maximum performance is attained and staff turnover is minimised.

•      To monitor the level and quality of service provided in Skiworld properties ensuring it conforms to company standards.

•      To deal with any customer queries in order to ensure a high level of customer service.

•      To control the resort accounts and expenditure to ensure all budgets are met and bills paid on time.

•      To maximise in-resort revenue in order to meet and exceed sales targets in the areas of ski packs and après ski (including motivating your team to sell, and overseeing the organisation of a full après ski programme).  

•      To complete, collate and send to the Bourg office all resort paperwork resulting in all operations being appropriately and accurately accounted for (please note a large amount of this may be completed electronically).

•      To establish an excellent working relationship with suppliers, resulting in the timely delivery of orders/services and the creation of a positive impression of the Company.

•      To co-ordinate customer transport arrangements to facilitate their timely arrival and departure.

•      To assume responsibility for all Skiworld property and equipment, ensuring it is well maintained and appropriately used. 

•      To ensure operations are effectively closed down at the end of season so everything is correctly accounted for and handed back to Bourg.



SKILLS/ATTRIBUTES 


•      Excellent customer service & interpersonal skills
•      Previous ski season experience
•      Previous hospitality experience
•      Previous staff management experience
•      Proven sales experience
•      A flexible, hands on and proactive approach 
•      Demonstrating professionalism and consistency
•      Highly motivated and able to motivate others
•      Able to work on own initiative and solve problems alone
•      Good team player
•      Conversational French/German
•      Strong communication skills 
•      Highly organised


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