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6 months ago
Silver Swan Recruitment
Location: UK, Europe (non-UK), Austria, France, Switzerland
Job type: Seasonal
Contact: Philippa Smith
Category: Hospitality Jobs, Peak Season, Resorts Jobs, Ski Jobs, Snowboard Jobs

Are you looking for a hosting or rep role that gives you flexibility, a varied workload, lots of ski time and a chance to work in a slightly different role to others that are out there? Have you done a season before and looking for a step up, or a different direction? We are looking for a self-motivated, organised super star to look after our self-catered operation, running our bespoke upgrade service for self-catered guests in Meribel Village. You will be responsible for all aspects of guests’ holidays from the moment they arrive in resort, ensuring they have everything they need for their stay and delivering a variety of oven ready meals (supplied by a third party), food hampers and other upgrades available as part of the package we offer guests. We are offering the right candidate a generous package with lots of ski time, independent work but with the support of a resort team and manager.

Requirements:

  • Strong organisational and time management skills.

  • Experience in customer service.

  • Full, clean drivers licence, held for three years or more.

  • An interest in property management and customer services would be advantageous.

  • Ability to manage several groups of clients, and be able to prioritise tasks appropriately.

    Duties will include, but are not limited to:

  • Co-ordinating the changeover of five apartments weekly, working with a team of cleaners.

  • Preparing all stock and upgrades to go into the chalets prior to a changeover day.

  • Welcoming guests as they arrive in resort, ensuring they have everything they need and delivering a welcome speech.

  • Working with the pre-holiday care team to take bookings for all upgrades

  • Working with the oven ready meal supplier to ensure guests’ meals are delivered.

  • Being on hand for guests throughout the week, providing a concierge service to include ski school and restaurant bookings, other enquiries and activities to suit guests’ needs and requests.

  • Act as support for the catered chalet team, providing cover where necessary and possible.

  • Managing the whole changeover day from organising the cleaners to quality controlling the all apartments; signing them off and also conducting regular checks to ensure that all meet client's standards.

  • Manage all in resort accounts, from taking payments in resort, producing invoices and documenting it on the accounts system as set out in your training.

  • Oversee the driver service for the self-catered apartment and assist when needed.

    Package includes:

Competitive weekly wage 

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