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5 months ago

Location: Megève, France

Benefits:

  • Competitive salary
  • Winter & summer lift pass
  • Food & board
  • Ski equipment hire
  • Carte neige sports insurance

 

Start:  May 2017

Duration: Ongoing (we are looking for someone who would like to make Megève their home for at least 2-3 years)

Resort Manager

Description

The role of the Resort Manager is both varied and challenging, but for the right person, it will offer a most rewarding experience. He/She will have the responsibility to organize and manage all aspects of the operation in Megève.  Our client has been operating in Megève since 1990 and has become renowned for extremely high levels of customer service both in the ski instruction that it provides on the mountain and for the guest hospitality in all its accommodations. The successful candidate will be flexible in outlook and approach to the daily, weekly and monthly tasks and will have duties ranging from staff management to stock control and from guest satisfaction to chalet maintenance. He/She will be highly self-motivated and will need to demonstrate the ability to work on his/her own initiative. The working hours may vary greatly during winter and summer seasons, but it will be expected that the Resort Manager will happily work the hours that are required to ensure the continued success of the company.

Requirements

The key duties and responsibilities of a resort manager are as follows:

Customer Service:

  • Ensure 100% guest satisfaction and that guests always have the best holiday ever.
  • Greet guests on arrival and present a visible positive profile throughout their stay.
  • Able to enthuse to guests about the local area and weekly events, especially those unfamiliar with the area. Maintain an interesting noticeboard and guest folders.
  • Co-ordinate activities and make bookings for guests.
  • Maintain a responsible and professional profile within the resort, both on and off duty.
  • Always Go the extra mile!

 

Staff Management:

  • Ensure that all staff receive quality training and that they consistently perform their duties to the highest standards and as set out in the staff manual.
  • Arrange and maintain the staff schedules and schedule and lead regular meetings with the resort team.
  • Ensure staff are highly motivated and work as a cohesive team, sorting any difficulties as they arise.
  • Ensure excellent communication at all times between resort management team and resort staff.
  • In conjunction with Company Directors, be responsible for carrying out disciplinary procedures when necessary and supervision of staff accommodation to ensure standards are being adhered to

 

Accounts:

  • Ensure that the in-resort operation stays within pre-agreed budgets
  • Monitor expenditure in all aspects of the resort operation
  • Strong knowledge of excel software.

Sales:

  • Responsible for marketing and bookings at the chalet during the summer season
  • Liaising with accommodation and facility suppliers in resort
  • Communicate and liaise with UK sales office regarding winter bookings and marketing campaigns.

In resort maintenance:

  • Arrange contractors to perform services such as plumbing etc
  • Ensure that all company premises, furniture, facilities are maintained to high standard and that they comply with local/international standards of health and safety
  • Ensure positive customer experiences by maintaining high-quality facilities and remedying problems
  • Carry out regular fire alarm checks and practices and ensure that all documentation relating to Health and Safety is in place and adhered to.

 

Skills and Specifications

The required skills and specifications are as follows:

  • Self-motivated and able to work on own initiative with pro-active organisational skills
  • Professional appearance and attitude
  • Approachable, personable and with an outgoing personality
  • Proven success in managing and working within a team
  • Ability to work flexibly and adapt to the ongoing requirements of the resort operation
  • Excellent verbal and written communication skills
  • High level of spoken French
  • Accurate numeric and administrative skills with attention to detail

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