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3 months ago

We are recruiting for a luxury chalet company, based in the resort of St Martin de Belleville in the 3 Valleys ski area.  They operate 5 boutique ski chalets and are an owner operated business.  Reporting to the Operations Manager, the Resort Manager is responsible for organising and managing the resort team to ensure the product is consistently delivered across the company at all times.

 

KEY DUTIES – PRE SEASON

  • Undertake a training course before the resort team arrive and deliver the training programme to the resort team in conjunction with the company owners and operations manager
  • Organise and supervise the preparation and cleaning of all chalet prior to the start of the season
  • Compile inventories for each chalet and staff accommodation
  • Distribute and log staff uniform allocations and staff linen as required
  • Create a resort folder for each chalet which consists of information on: the local area, the ski resort, walking routes, other activities and restaurants
  • Meet the local suppliers with whom we work (ski shop, ski school, laundry, bakery etc.) to establish relationships
  • Set up facebook and whatsapp pages for team communication throughout the season

 

KEY DUTIES – IN SEASON

MANAGING STAFF

  • Ensure all staff wear uniform in an appropriate manner and that they follow guidelines given to them regarding personal appearance and hygiene
  • Working closely with the Operations Manager to ensure staff discipline and procedures are constantly being followed and take charge of any disciplinary meetings where required
  • Constantly motivating staff, monitoring their performance and identifying any need for further training
  • Managing staff performance and workload on changeover days to ensure all time deadlines are met and chalets are ready and signed off for client arrivals
  • Liaising with the Logistics Manager on a daily basis to help ensure chalet supplies and stock levels are correct and sufficient at all times.
  • Compile driver rotas every week
  • Manage drivers/resort assistants in terms of cleaning, fuelling and maintaining company vehicles, tidying chalet terraces, maintaining wood supplies and carrying out all other duties required by them
  • Holding weekly chalet team meetings to discuss the upcoming week’s client arrival information, past week’s client feedback and any other issues
  • Holding regular driver team meetings
  • Holding full team meetings every 3-4 weeks (or as required)
  • Plan team activities throughout the season to help motivate employees and build team morale
  • Manage each member’s holiday entitlement and allocate holidays accordingly depending on requirements of the business; this will include maintenance of a holiday and sickness record
  • Reallocate staff and manage chalet teams according to client demands (e.g. on weeks where certain chalets are empty)

  

CLIENTS

  • Welcoming guests into chalets every week and dealing with arrival duties and queries.  Where necessary, issue ski passes to clients and manage any payments still to be made
  • Accompany guests to the ski shop to get their equipment hire and to show them the meeting point for lessons/ski school
  • Ensure any special requests made by clients have been actioned
  • Responsible for client concierge including: booking of restaurants, activities, massages etc.
  • Regular contact with all clients throughout their holiday ensuring that, if any complaints are made, they are communicated immediately to the Operations Manager to be resolved before guests leave the resort. 
  • Collect client feedback cards from each guest and follow up on any comments/feedback given

 

CHALET MANAGEMENT AND CLEANLINESS

  • Checking chalets on a daily basis ensuring all cleaning standards are maintained.
  • Conducting chalet visits before breakfast/dinner service to check the quality and presentation of food being served
  • Ensure staff are keeping a record of any accidents and breakages within the chalets, checking and signing off on chalet log books
  • Making sure staff are taking responsibility for removing rubbish and recycling from the chalet on a daily basis
  • Responsible for all company linen and towels and ensuring hosts are ready for changeover and towel change days

 

OTHER RESPONSIBILITIES

  • Chalet cover in the event of staff sickness or staff shortages.  This will not include cooking – only hosting and cleaning
  • Responsibility for managing drivers and client pick-ups and drop offs
  • When necessary, driving clients and staff
  • Staff accommodation checks

 

KEY DUTIES – POST SEASON

  • Manage the resort team to clean and shut down all chalets and staff accommodation
  • Ensure chefs shut down their kitchens accordingly and move all left over supplies as advised by the Logistics Manager
  • Compile inventories for each chalet and staff accommodation and report findings to Operations Manager
  • Ensure all staff return uniforms, staff linen and towels in a clean and tidy manner
  • Make sure each team member returns their hired ski equipment

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