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4 months ago
The Boutique Chalet Company
Location: France
Job type: Seasonal
Contact: Alex Spooner
Category: Management Jobs

Outstanding luxury properties, five star service and all the support you need to manage and develop your team. A resort management role very different from the rest.

As our Resort Manager you will lead our resort team on a daily basis, ensuring that service exceeds our guests expectations. You’re adept at building strong relationships, both with your team and your guests, so you’ll be a strong communicator and a real people person. You’ll manage and mentor your team to help them overcome their own challenges, and meet with guests to ensure they’re having the most amazing holiday. Some days will be easier than others; sometimes you’ll act quickly and decisively to overcome  challenges with tact and diplomacy.

You’ll need a keen eye for detail and a genuine understanding of luxury hospitality to ensure and maintain our excellent high standards, in the presentation of our properties and the delivery of our five star service. With your previous experience as a Chalet or Resort Manager you’ll be able to spot an errant picture frame, a misaligned cushion or a poorly polished mirror at twenty metres.

Whilst being predominantly autonomous, you’ll work with one of our alpine based operations managers who will support you throughout. In addition to the normal management responsibilities, we’re also looking for someone with commercial awareness, who can become an ambassador for our company, French speaking skills should also feature in your tool-kit to help you take the next step in your hospitality career.

Main Responsibilities

  • Management of the resort team, mentoring and coaching

  • Assisting with pre-season training, preparation of chalets and staff accommodation

  • Overseeing and maintaining standards of cleanliness and presentation in chalets

  • Resort finance and ad hoc sales; ensuring all guest bills are finalised 

  • Visiting and communicating with guests, ensuring they have an unforgettable holiday

  • Developing in-resort relationships with key suppliers and stakeholders 

  • Rotas and timesheets; all resort paperwork and health and safety records 

Skill and Experience

  • Previous management experience in the luxury ski market, preferably in chalets

  • Exposure to working with and managing a large team in a winter season or alpine setting

  • Exacting standards and the keenest of eyes for every detail

  • Great communication skills, resilient and adaptable, capable of thinking on your feet

  • Good driver with the confidence to drive a large vehicle or mini bus in alpine conditions

  • Proficient in English with some French language skills

  • UK or EU passport with the right to live and work in France

Benefits

We offer a great salary and our flexible benefits scheme allows you to define your own package 

  • French Contract including a 5 day working week

  • Optional pre-arranged seasonal accommodation (private room allocation)  

  • Lift pass (purchase provision)  and winter sports equipment hire (e.g skis and boots)  

  • Comprehensive training programme and ongoing professional development opportunities

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