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9 months ago
The Boutique Chalet Company
Location: Morzine
Job type: Permanent
Contact: Alex Spooner
Category: Management Jobs

Outstanding luxury properties, five star service and all the support you need to help manage and develop our seasonal team. A resort management role very different from the rest.

As our Resort Manager you will directly assist our Operations Director in leading our resort team on a daily basis, ensuring that service exceeds our guests expectations. You’re adept at building strong relationships, both with your team and your guests, so you’ll be a strong communicator and a real people person. You’ll  help manage and mentor the team to help them overcome their own challenges, and meet with guests to ensure they’re having the most amazing holiday. Some days will be easier than others; sometimes you’ll act quickly and decisively to overcome challenges with tact and diplomacy.

You’ll need a keen eye for detail and a genuine understanding of luxury hospitality to ensure and maintain our excellent high standards, in the presentation of our properties and the delivery of our five star service. With your previous experience as a Chalet or Resort Manager you’ll be able to spot an errant picture frame, a misaligned cushion or a poorly polished mirror at twenty meters, but will also be looking at all times to highlight and preempt issues before they occur.

Whilst being predominantly autonomous, you’ll work with our Operations Director who will support you throughout. In addition to the normal management responsibilities, we’re also looking for someone with commercial awareness, who can become an ambassador for our company, French speaking skills should also feature in your tool-kit to help you take the next step in your hospitality career.

Main Responsibilities

  • General management support of the resort team (40), mentoring and coaching

  • Managing apartments and acting as in resort lead concierge 
  • Overseeing and maintaining standards of cleanliness and presentation in chalets

  • Support Finance Manager with resort finance and ad hoc sales; helping to ensure all guest bills are finalized 

  • Visiting and communicating with guests, ensuring they have an unforgettable holiday

  • Helps to develop in-resort relationships with key suppliers and stakeholders 

  • Over seeing paperwork and health and safety record inputting 

Skill and Experience

  • Previous management experience in the luxury ski market, preferably in chalets

  • Exposure to working with assisting to manage a large team in a winter season or alpine setting

  • Exacting standards and the keenest of eyes for every detail

  • Great communication skills, resilient and adaptable, capable of thinking on your feet

  • Good driver with the confidence to drive a large vehicle or mini bus in alpine conditions

  • Proficient in English with French language skills

  • UK or EU passport with the right to live and work in France

Benefits

 

We offer a great salary and our flexible benefits scheme allows you to define your own package 

  • French Contract including a 5 day working week

  • Optional pre-arranged seasonal accommodation (private room allocation)  

  • Lift pass (purchase provision)  and winter sports equipment hire (e.g skis and boots)  

  • Meals whilst on duty

  • Comprehensive training programme and ongoing professional development opportunities


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