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Resort Manager


Ski Val
Salary band: Any
Location: Europe (non-UK), Austria, St Anton, France
Job type: Any
Contact: Recruitment
Category: Chalet Host Jobs, Hospitality Jobs, Hotel Jobs, Management Jobs, Ski Jobs
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Resort Manager

Ski Val

St Anton - Austria 

Applicants must have a UK National Insurance number. 

As Resort Manager you are the representative of Ski-Val in resort. You will easily  build excellent relationships with your guests as you are a confident and approachable person. It is preferred that you have good spoken German and that you have previous experience as a Chalet Host or Chalet Manager. You will be responsible, flexible with a proactive approach and be prepared to roll your sleeves up and muck in.

You will be responsible for all aspects of the 7/8 chalets assigned to you. You will over see everything from chalet cleanliness, staff morale, food ordering, guest relationships, analysing and delivering key performance indicators to your team. You will have 10/11 chalet hosts reporting to you along with an assistant team leader to support you in your role. You will need a positive can-do attitude with a keen eye for detail to ensure high standards are always kept. You will report directly to the overseas operations manger who will visit the resort on a regular basis.

You will be involved in resort set up and have a key input in delivering the chalet host training to set the high standards from the beginning. You will have the help and support of another Team leader in resort and you will also provide the same support to your counterpart. You will need to work closely with your team to achieve your targets and will be responsible to make tough decisions to solve any number of problems.

You will ensure chalet hosts work within their targets and adhere to all legal requirements with food hygiene and paperwork. Through guest feedback you will ensure your hosts are providing the service level promised and exceed customers expectations. You will conduct regular chalet checks to proactively maintain high standards.

Working closely with your assistant and chalet host team you will ensure food budgeting and controls are maintained, sharing large stock items and reducing wastage where ever possible.

You will resolve any guest complaints swiftly and ensure all matters are handled in a professional conduct. You will be responsible for implementing any disciplinary procedures within your team if required. You will also be responsible for the resort vehicle to ensure usage is kept to a minimum and all damage is report and fixed in a timely manner.

Whilst the individual chalet accounts will be the responsibility of the hosts you will conduct weekly account meetings to collect and account for all company money expenditure. Your chalet team will complete their own account paperwork which you will check and sign off.

A key part of your role will include ski pack sales and ensuring all guests have a smooth start to their holiday, some weeks you might travel to the airport others you will stay in resort. You will be responsible for ordering guest lift passes and ensuring all cash is accounted for and handed to the accounts responsible person.

All applicants must have a UK national insurance number and experience of working in a ski resort in a management role.  

Resort Manager

Ski Val

St Anton - Austria 

Applicants must have a UK National Insurance number. 

As Resort Manager you are the representative of Ski-Val in resort. You will easily  build excellent relationships with your guests as you are a confident and approachable person. It is preferred that you have good spoken German and that you have previous experience as a Chalet Host or Chalet Manager. You will be responsible, flexible with a proactive approach and be prepared to roll your sleeves up and muck in.

You will be responsible for all aspects of the 7/8 chalets assigned to you. You will over see everything from chalet cleanliness, staff morale, food ordering, guest relationships, analysing and delivering key performance indicators to your team. You will have 10/11 chalet hosts reporting to you along with an assistant team leader to support you in your role. You will need a positive can-do attitude with a keen eye for detail to ensure high standards are always kept. You will report directly to the overseas operations manger who will visit the resort on a regular basis.

You will be involved in resort set up and have a key input in delivering the chalet host training to set the high standards from the beginning. You will have the help and support of another Team leader in resort and you will also provide the same support to your counterpart. You will need to work closely with your team to achieve your targets and will be responsible to make tough decisions to solve any number of problems.

You will ensure chalet hosts work within their targets and adhere to all legal requirements with food hygiene and paperwork. Through guest feedback you will ensure your hosts are providing the service level promised and exceed customers expectations. You will conduct regular chalet checks to proactively maintain high standards.

Working closely with your assistant and chalet host team you will ensure food budgeting and controls are maintained, sharing large stock items and reducing wastage where ever possible.

You will resolve any guest complaints swiftly and ensure all matters are handled in a professional conduct. You will be responsible for implementing any disciplinary procedures within your team if required. You will also be responsible for the resort vehicle to ensure usage is kept to a minimum and all damage is report and fixed in a timely manner.

Whilst the individual chalet accounts will be the responsibility of the hosts you will conduct weekly account meetings to collect and account for all company money expenditure. Your chalet team will complete their own account paperwork which you will check and sign off.

A key part of your role will include ski pack sales and ensuring all guests have a smooth start to their holiday, some weeks you might travel to the airport others you will stay in resort. You will be responsible for ordering guest lift passes and ensuring all cash is accounted for and handed to the accounts responsible person.

All applicants must have a UK national insurance number and experience of working in a ski resort in a management role.  


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