St Anton - Austria
Applicants must have a UK National Insurance number.
Ski Val is a small independent Ski Chalet Tour Operator.
We are looking to recruit an experienced Ski Resort Manager for St Anton in Austria part way through the season, from January until the end of April 2019.
Reporting to the operations manager, this role requires limited paperwork and focuses mainly on HR duties. Being a mentor and leader you will lead a team of 24 chalet staff, ensuring they are motivated and working to a high standard, ensuring the chalet operation runs smoothly and guests are having a fabulous holiday.
As Resort Manager you are the representative of Ski-Val in resort. You will easily build excellent relationships with your guests as you are a confident and approachable person. It is preferred that you have good spoken German and that you have previous experience as a Chalet Host or Chalet Manager. You will be responsible, flexible with a proactive approach and be prepared to roll your sleeves up and muck in.
You will be responsible for all aspects of our 14 chalets, overseeing everything from chalet cleanliness, staff morale, food ordering, guest relationships, analysing and delivering key performance indicators to your team. You will have 24 chalet hosts reporting to you along with two Chalet Managers to support you in your role. You will need a positive can-do attitude with a keen eye for detail to ensure high standards are always kept. You will report directly to the overseas operations manger who will visit the resort on a regular basis.
You will need to work closely with your team to achieve your targets and will be responsible to make tough decisions to solve any number of problems.
You will ensure chalet hosts work within their targets and adhere to all legal requirements with food hygiene and paperwork. Through guest feedback you will ensure your hosts are providing the service level promised and exceed customers expectations. You will conduct regular chalet checks to proactively maintain high standards.
Working closely with your assistants and chalet host team you will ensure food budgeting and controls are maintained, sharing large stock items and reducing wastage where ever possible.
You will resolve any guest complaints swiftly and ensure all matters are handled in a professional conduct. You will be responsible for implementing any disciplinary procedures within your team if required. You will also be responsible for the resort vehicle to ensure usage is kept to a minimum and all damage is report and fixed in a timely manner.
Whilst the individual chalet accounts will be the responsibility of the hosts you will conduct weekly account meetings to collect and account for all company money expenditure. Your chalet team will complete their own account paperwork which you will check and sign off.
A key part of your role will include ski pack sales and ensuring all guests have a smooth start to their holiday, some weeks you might travel to the airport others you will stay in resort. You will be responsible for ordering guest lift passes and ensuring all cash is accounted for and handed to the accounts responsible person.
All applicants must have a UK national insurance number and experience of working in a ski resort in a management role.