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7 months ago
Salary band: Any
Location: Europe (non-UK), Austria, France, Italy, Switzerland
Job type: Seasonal
Contact: Overseas Recruitment
Category: Management Jobs, Resorts Jobs, Sports Jobs, Ski Jobs

Resort Manager

Are you ready to make memories and friends that last a lifetime? Whether you are looking to work just one ski season or even looking for a long term career then we are the company for you! If you are an enthusiastic and friendly person who has a 'can do, will do attitude' then we are looking for you to join our overseas team based in the stunning Alps of either France, Italy or Austria.

We can offer you the opportunity to live and work in one of the top ski resorts in the world with like- minded and professional colleagues.

As Resort Manager you will be responsible for;

Overseeing all operational, quality and guest related aspects of the running of the resort.

Supervising and organise all resort staff and ensure that the high standards are maintained whilst exceeding any service and sales targets.

Attending pre-season management training course and actively participate in delivering training sessions if required.

Creating schedule for your team to help maintain focus, good time management and maximise resort familiarisation.

Ensuring all the necessary start of season paperwork for all chalets, partner hotels and apartments is completed and submitted.

Producing detailed inventories of all chalets, staff accommodation and resort office.

Meeting local suppliers for catering, laundry, lift pass, ski school and equipment hire and confirm the arrangements for orders, deliveries and purchasing and liaise with the Representative /Hotel/Child Care Management for collection of equipment and lift passes.

Meet all partner hotel owners / managers, chalet owners/agencies/manager and complete the necessary reports.

Compiling information about your resort’s amenities, ski area and other information for the resort.

Producing Health & Safety, Fire and Hygiene reports for all chalets and liaise with the company health and safety executive with reference to partner hotel and apartment audits.

Meeting each member of staff to set standards and expectations at the start of the season.

Ensuring resort personnel files, including staff appraisals are completed.

Ensuring that all staff have the correct uniform and inform the Area Manager if any additional items are required.

Holding transfer and logistics meetings to ensure a full understanding of all arrangements needed for the smooth running of transfer days.

Ensuring that any additional transfer reps or Child Care staff are fully trained on all aspects of transfers including sales, speeches and paperwork.

Ensuring staff registrations are submitted to the local authorities within the prescribed time limit after their arrival in resort.

Providing Regional office and the UK Social Media and Marketing Departments with snow reports, resort blogs and videos.

Ensuring all staff welfare responsibilities are met and exceeded.

Consulting with staff wishing to work further seasons, promoting all brands and programmes and liaising with other relevant managers accordingly.

Ensure that all staff welfare issues are resolved effectively, and liaise with the Overseas Personnel Department in the UK with regards to the staff insurance policy. 

Organising group staff activities to maintain good motivation and team spirit.

Maintain staff discipline and ensure that company policy and procedure is followed at all times and hold relevant disciplinary meetings where appropriate; liaising at all time with your Area Manager to ensure company policies are being upheld at all times in compliance with UK employment law and any applicable local laws and customs.

Ensure resort personnel files are completed in a timely fashion and treated as private & confidential.

Ensure all staff records, including bank details and staff paperwork, are correct and submitted in a timely fashion to the UK overseas personnel department/payroll as appropriate.

If you want the chance to live and work in the unique environment of the mountains and experience new opportunities, then we look forward to hearing from you.

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