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11 months ago
The Alpine Generation
Salary band: Any
Location: Europe (non-UK), France, Morzine
Job type: Seasonal
Contact: Recruitment
Category: Management Jobs, Resorts Jobs

With overall responsibility for the day to day activities of the Company in the resort, complete flexibility is necessary for this role.

You should be able to demonstrate a mature, positive and solutions-focused attitude, along with a keen eye for detail.

Previous hospitality or winter season experience is essential. Some fluency in French would be an advantage.

Working with the Operations Director and supported by a resort rep, you will be asked to: - Effectively manage and oversee the resort team, including welfare, motivation and discipline - Take responsibility for your guests from arrival in resort until they depart for their return journey

- Ensure outstanding customer service and guest satisfaction

- Maintain and develop good relations within resort with all existing and new supplier and owner contacts

- Oversee quality control of all chalet standards including, food and beverage, cleaning budget control and in chalet service

- Ensure that the chalet operations run smoothly from week to week

- Ensure the smooth running of transfer day and shopping day

- Take responsibility for maintaining budgets, expenditure and receipts

- Work the resort reps to effectively use social media to promote company activities

- Maximise in-resort sales (e.g. ski passes, equipment hire)

- Ensure all weekly paperwork is completed Achievement of the above will involve (not exhaustive):

- Ensuring all relevant and up-to-date guest information is passed to the appropriate member of staff

- Supervising and co-ordinating all resort staff

- Ensuring, where possible, all guest special requests are met

- Organising ski passes and ski hire, advising on ski school etc

- Assist guests with booking of activities etc where required

- Visiting all chalets on a regular basis to ensure all guests are content

- Effectively troubleshoot unforeseen events and circumstances whether related to guests, staff, properties or logistical arrangements

- Ensuring all chalets and staff accommodations are safe

– complying with all health and safety standards

- Ensuring the successful running of the in-resort shuttle service

- Monitoring quality control

– food and service within the chalets

- Ensuring that chalets are cleaned and maintained to a high standard

- Dealing with customer complaints

- Oversee the creation and collate welcome packs for each property

- Opening and shutting down chalets and resort

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