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3 months ago
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Resort Rep


Ski Beat
Location: France, La Plagne, Val Thorens, La Rosière
Job type: Seasonal
Contact: Recruitment Team
Category: Ski Jobs
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Are you an outgoing, self-motivated person, with a drive to provide an exceptional holiday experience for our customers, in the heart of the beautiful French Alps?  Ski Beat is all about providing amazing winter holidays to our customers, while ensuring that our staff have the opportunity to thrive in a highly supported and fun environment. 

We are looking for Resort Reps to provide our guests with the highest standard and level of service in line with our company values, ensuring their holiday is highly enjoyable and hassle-free.  It is a challenging and highly rewarding role, with plenty of opportunity to excel.

 

Responsibilities 

  • Verify guests are happy with all Ski Beat services provided.
  • Organisation and implementation of après ski programme.
  • Sell ski packs and après ski programme to maximise company in resort profit.
  • Accurate accounting of sales and safe keeping of all monies collected for services provided with timely payments to suppliers and banking of surplus funds.
  • Comply with all procedures & standards as set out in the staff manuals.
  • Assist Resort Manager in co-ordinating resort operations and maintaining standards.

Key Specific Duties

  • Pre-season: assist with training and resort set up. Check chalet and resort descriptions and report inaccuracies. Up-date Information Folders, Ski Pack Sheets and Welcome Packs. Prepare Après Ski programme
  • Visit all guests weekly and complete online reporting.
  • ·Ensure all guests’ issues are dealt with promptly and fully to provide the highest level of customer service.
  • Oversee the safe transfer of Ski Beat, Topflight and Directski.com guests to and from the airport
  • Sales of ski pack (liftpass, ski hire & ski school) to Ski Beat, Topflight and Directski.com guests and efficiently organise lift pass delivery and ski school bookings.
  • Après ski : run quizzes and other suitable entertainment and accompany guests on organised events.
  • Act as a translator and deal with emergencies.
  • Look after injured guests helping them deal with their insurance company and ensuring they have everything they need.
  • Liaison with local suppliers. For example: Ski pack, service and maintenance suppliers.
  • Liaise with line manager and head office. Up-date head office with any changes in resort.
  • Helping with ongoing resort needs, including snow clearing, covering driver in certain resorts, help in chalets.
  • Participating in resort close down including completing end of season reporting.

Please note that this overview is purely intended to give you an idea of what your work involves and is not intended to be a precise breakdown of your duties.

 

About You

We are looking for enthusiastic individuals with the following skills:​​

  • A friendly and helpful manner.
  • Ability to manage your time effectively.
  • Excellent communication skills.
  • Patience and a sense of humour.
  • An aptitude for problem solving.
  • An ability to work on own initiative and as part of a team.
  • The capacity to work well under pressure.
  • A neat and well-groomed appearance at all times.
  • Willingness to put guests' needs first.
  • An eye for detail.
  • First rate timekeeping.
  • Energetic and flexible with a hands-on approach.
  • Good level of spoken French.
  • Numeracy and IT Literacy skills.
  • Your own laptop.
  • Over 23 years old (for vehicle insurance purposes).
  • An EU passport and a permanent UK National Insurance Number/ Irish PPS number.

Experience:

  • Previous and relevant Customer Service experience.
  • Proven sales experience​.

Preferable:

  • Drivers licence (essential in some resorts).
  • Ski or snowboarding experience
  • Catering experience.

What We Offer

  • Competitive base salary plus holiday pay (paid monthly into your UK or Irish bank account), loyalty bonus and performance bonus.​
  • Good quality accommodation in your resort and meals.
  • Ski hire, season lift passes and lots of opportunity to hit the slopes.
  • Columbia uniform.
  • Discounted ski holidays for your family and friends.
  • Comprehensive winter sports insurance.
  • Transport from the UK or Ireland to and from the French Alps.
  • Two weeks pre-season training plus exceptional ongoing support from our Resort Managers and our local French team.
  • The freedom to apply your skills and experience with a high level of autonomy.​
  • Opportunity to grow your career within Ski Beat and the Topflight Travel Group in France, UK, Italy and Ireland.


Are you an outgoing, self-motivated person, with a drive to provide an exceptional holiday experience for our customers, in the heart of the beautiful French Alps?  Ski Beat is all about providing amazing winter holidays to our customers, while ensuring that our staff have the opportunity to thrive in a highly supported and fun environment. 

We are looking for Resort Reps to provide our guests with the highest standard and level of service in line with our company values, ensuring their holiday is highly enjoyable and hassle-free.  It is a challenging and highly rewarding role, with plenty of opportunity to excel.

 

Responsibilities 

  • Verify guests are happy with all Ski Beat services provided.
  • Organisation and implementation of après ski programme.
  • Sell ski packs and après ski programme to maximise company in resort profit.
  • Accurate accounting of sales and safe keeping of all monies collected for services provided with timely payments to suppliers and banking of surplus funds.
  • Comply with all procedures & standards as set out in the staff manuals.
  • Assist Resort Manager in co-ordinating resort operations and maintaining standards.

Key Specific Duties

  • Pre-season: assist with training and resort set up. Check chalet and resort descriptions and report inaccuracies. Up-date Information Folders, Ski Pack Sheets and Welcome Packs. Prepare Après Ski programme
  • Visit all guests weekly and complete online reporting.
  • ·Ensure all guests’ issues are dealt with promptly and fully to provide the highest level of customer service.
  • Oversee the safe transfer of Ski Beat, Topflight and Directski.com guests to and from the airport
  • Sales of ski pack (liftpass, ski hire & ski school) to Ski Beat, Topflight and Directski.com guests and efficiently organise lift pass delivery and ski school bookings.
  • Après ski : run quizzes and other suitable entertainment and accompany guests on organised events.
  • Act as a translator and deal with emergencies.
  • Look after injured guests helping them deal with their insurance company and ensuring they have everything they need.
  • Liaison with local suppliers. For example: Ski pack, service and maintenance suppliers.
  • Liaise with line manager and head office. Up-date head office with any changes in resort.
  • Helping with ongoing resort needs, including snow clearing, covering driver in certain resorts, help in chalets.
  • Participating in resort close down including completing end of season reporting.

Please note that this overview is purely intended to give you an idea of what your work involves and is not intended to be a precise breakdown of your duties.

 

About You

We are looking for enthusiastic individuals with the following skills:​​

  • A friendly and helpful manner.
  • Ability to manage your time effectively.
  • Excellent communication skills.
  • Patience and a sense of humour.
  • An aptitude for problem solving.
  • An ability to work on own initiative and as part of a team.
  • The capacity to work well under pressure.
  • A neat and well-groomed appearance at all times.
  • Willingness to put guests' needs first.
  • An eye for detail.
  • First rate timekeeping.
  • Energetic and flexible with a hands-on approach.
  • Good level of spoken French.
  • Numeracy and IT Literacy skills.
  • Your own laptop.
  • Over 23 years old (for vehicle insurance purposes).
  • An EU passport and a permanent UK National Insurance Number/ Irish PPS number.

Experience:

  • Previous and relevant Customer Service experience.
  • Proven sales experience​.

Preferable:

  • Drivers licence (essential in some resorts).
  • Ski or snowboarding experience
  • Catering experience.

What We Offer

  • Competitive base salary plus holiday pay (paid monthly into your UK or Irish bank account), loyalty bonus and performance bonus.​
  • Good quality accommodation in your resort and meals.
  • Ski hire, season lift passes and lots of opportunity to hit the slopes.
  • Columbia uniform.
  • Discounted ski holidays for your family and friends.
  • Comprehensive winter sports insurance.
  • Transport from the UK or Ireland to and from the French Alps.
  • Two weeks pre-season training plus exceptional ongoing support from our Resort Managers and our local French team.
  • The freedom to apply your skills and experience with a high level of autonomy.​
  • Opportunity to grow your career within Ski Beat and the Topflight Travel Group in France, UK, Italy and Ireland.



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