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10 months ago
Crystal Ski
Salary: Competitive Package
Location: Austria, France, Italy
Job type: Seasonal
Contact: Tom
Category: Ski Jobs, Snowboard Jobs

At A Glance

Are you passionate about skiing and mountain life? Are you looking for a job that’s as far away from 9–5 as you can get, a job where you can really make a difference to the customers you come into contact with?

Crystal Ski is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain. We’re looking for Resort Reps to join our team for the winter season across Europe.
You’ll make sure that the service our clients receive is nothing short of exceptional. Creating an unforgettable experience from the moment they arrive in resort to the moment they depart you’ll be helping to create that special holiday experience that makes them want to return to us year after year.

And it’s not just the customers that are well looked after. We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.


What You Will Be Doing

• Deliver exceptional service our customers expect
• Airport duties including arrival and departure transfers as well as delivering an informative and interesting transfer speech
• Promoting and arranging excursions and activities for our customers to match their needs and interests
• Daily accommodation visits and/or service centre attendance
• You may be involved in coordinating and organising activities depending on the country you are based in
• Working closely with suppliers to ensure our customers receive everything they need
• Pro-actively resolve customers problems on the spot based on their requirements
• Complete resort paperwork in a timely and accurate fashion – this may involve admin and accounts
• Provide` effective pre-departure contact to our customers by phone and/or e-mail to introduce yourself, our service and to answer questions and build rapport prior to the customers holiday.
• Utilising your iPad to provide to create and publish interesting and engaging content on twitter and flickr in order to promote the Crystal experience, our product and service.


What We Are Looking For

•Putting the customer at the heart of everything you do, having a passion for delivering the highest levels of service and understand how much having a great holiday means to our customers.
• You’re savvy with social media and regularly use Twitter and Facebook.
• Having a natural ability to connect with the customer and aren’t afraid to sell them products that will enhance their holiday experience with us while at the same time profiting the business
• A flair for writing informative and engaging copy about the people you meet and places you see
• You take pride in your appearance and the role and you want to be the best you possibly can be
• You’re passionate about being in the mountains and about the Crystal product. You should have an interest skiing and outdoor life or be willing to give it a try
• Not afraid to voice your ideas and creativity
• Resilient with the ability to deal with unexpected setbacks and have a “positive” and “bring it on” attitude to life
• Unflappable in a crisis, can think on your feet and don’t shy away from dealing with customers in difficult situations
• Quick to spot potential problems and you are good at working out solutions using your own initiative so everyone ends up happy
• You have a flexible and adaptable approach to working
• Although not essential you can speak or have an interest in learning another language


Working Within TUI Group

TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 76,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.



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