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4 months ago

Chalets and Apartments Ltd

 Job Description: Resort Rep & Admin/Sales Assistant (Seasonal Temporary Full Time)

Company Overview

We are an internet-based sales and booking company focusing on self-catered and flexible catered ski holiday accommodation in the Courchevel & Méribel Valleys of the 3 Valleys Ski Resort in the French Alps.

We started operating in 2009 in the Courchevel Valley and expanded in 2011 into the Méribel Valley.

Our average yearly growth has been 20-30% since commencement. We would like to continue to grow the business by expanding further within the above locations as well as into additional resorts.

The Role

You will be part of a successful ski accommodation rental business in Meribel in the French Alps, reporting to the Booking & Sales Manager but ultimately responsible to the Company’s owners.

The post will commence in September/October 2017 and will continue throughout the Winter Season (1st December 2017 to 1st May 2018).

You will be employed in the UK but work on secondment in the ski resort of Meribel, French Alps during the winter ski season.

A longer term position may be available in the UK at the end of the winter season to a suitable candidate. This will be as part of our expanding sales team, where you will be able to apply your skills gained in the resort. 

Working alongside the Booking & Sales Manager, you will be responsible for:

  • Answering client emails and phone calls
  • Pre-selling ski lift passes, ski rental equipment and ski lessons
  • Liaising with property owners, cleaning services and/or property maintenance providers
  • Updating social media promotions such as Facebook & Twitter
  • Updating website content, pricing and promotional details
  • Managing ski lift pass bookings and payments. Collecting and distributing lift passes.
  • Acting as Resort Rep during the winter season - meeting and greeting customers, handing over keys and lift passes on a Saturday and Sunday.
  • Handling Client Issues & Complaints
  • Pre-departure checks – liaising with customers and arranging ski school & ski rentals as required.

Hours:  Average of 40 hours per week as the role requires. Typically 2-8pm for 4 days per week (Monday to Friday) and all day Saturday and Sunday as required.  Times worked will be flexible depending on requirements of the business.

Remuneration

Salary - £150 per week plus accommodation whilst on secondment in resort.

Accommodation will be provided during your secondment in the 3 Valleys.

A bonus scheme which includes a ski lift pass for those who ski (or an alternative for those who don't) is in operation for those staff completing the agreed period of employment.

There will be a commission on discount lift passes & ski hire sales.

Other benefits may also be available from our in-resort partners which can be discussed at interview.

Person Specification

  • Self-motivated and able to work on own initiative following relevant training.
  • Pro-active, flexible and enthusiastic
  • Experience in customer service and sales is essential. Experience in a similar role would be preferable.
  • Ability to interact with people of all ages and backgrounds
  • Minimum Education Requirement: A-Level.
  • English language spoken and written to a high level essential
  • French or other second language will be an advantage but is not essential.
  • Full driving licence is essential
Smoking is not allowed in the office or in any accommodation provided by the Company.

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