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9 months ago
Reach 4 the Alps
Salary: Package
Location: Morzine
Job type: Permanent
Contact: Gina Ewart
Category: Hospitality Jobs, Office Jobs, Resorts Jobs, Sales Jobs, Ski Jobs, Snowboard Jobs

We are looking for someone to be a key member in the Reach4thelaps office all year round, working alongside Sian, our Chalet Manager and owners Gina and Marcus.

The key focus of this role will be on driving sales, marketing and customer service.

*Focus on driving sales by

Replying to email and phone enquiries
Keeping all availability up to date on our website and other websites that we advertise on
Having in depth knowledge of the chalets/properties, the resorts of Morzine & Les Gets and the service we offer (menu, lifts, dinner times etc)
Suggesting new ideas for improving our marketing and sales
Designing newsletters via Mailchimp

*Ensure a smooth booking process

By having a thorough understanding our booking system
Dealing with enquiries from agencies
Taking payments
Dealing with questions from guests with existing bookings (chasing and adding lift passes, transfers, dietary requirements to the bookings)

*Driving our online presence

Keeping our website up to date by ensuring content is refreshed using weekly blogs and news items
Updating pricing and promotions on our website and agency websites
Promoting R4TA actively on social media (Facebook, Twitter, Instragram) and ensuring drives activity to our website
Finding and implementing opportunities for backlinks to other relevant companies and websites

*In chalet marketing and information

Producing Chalet Information books and in chalet marketing
Ensuring arrival instructions are up to date and guests have received them

*Occasional in resort transfers

The ability to drive a mini bus around resort with guests on the occasions it is needed

*Enthusiastic, positive attitude
*Reliable and punctual
*Bubbly personality with a nice phone manner and a genuine interest in people- guests & other staff members
*Excellent attention to detail
*Team player- small team, so we need to be supportive, flexible and have a laugh & be supportive of chalet staff
* Discrete & professional, Morzine is a small place and we like to keep our business private
*Understands customer service must be at the heart of what we do
*Highly organised and proactive

Key Attributes

*Enthusiastic, positive attitude
*Reliable and punctual
*Bubbly personality with a nice phone manner and a genuine interest in people- guests & other staff members
*Excellent attention to detail
*Team player- small team, so we need to be supportive, flexible and have a laugh & be supportive of chalet staff
* Discrete & professional, Morzine is a small place and we like to keep our business private
*Understands customer service must be at the heart of what we do
*Highly organised and proactive

Key Skills

* Excellent computer skills, (quick typist) word, excel, google drive, photo editing, knowledge of word press
* Great attention to detail (quoting, taking payments, entering transfer details etc)
* Excellent interpersonal skills, be able to speak to people from all walks of life and keep calm under pressure
* A decent level of spoken French preferred
* Office experience and ideally in sales and/or marketing and or within the ski industry
* Numerical- able to work out pricing discounts and supplements

Qualifications/Experience

*Candidates should ideally have a degree or have relevant business experience
* Experience in digital marketing would be a benefit
* Ideally have hospitality experience or knowledge of the ski industry
* A clean driving licence

Salary

Package to be tailored to experince  but can include accommodation or allowance towards accommodation, use of vehicle, full area ski pass in winter, mountain insurance, weekly salary (either through British system or French), food/fuel allowance, ski or board hire for the winter season.

Hours

Winter 5 days a week, 2 days off and 1 or 2 days would be working a split shift so you can get out on the mountain.
Inter season and summer. 4 days a week

Please email Gina at Reach4thealps with a cover note about why you are interested in the position and why you would be great at the job, a recent photo of yourself and a copy of your CV. Ideally we are looking for someone to start in February or in March (even if part time) so we can do a handover with the current sales and marketing manager as it takes at least 6 months to get to grips with all the systems. We require a proper start date of the end of April in terms of working 4 days a week.

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