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10 months ago
PGL Travel Ltd
Salary: £16,000 - £18,000
Location: Ross-on-Wye
Job type: Temporary
Contact: PGL Recruitment
Category: Office Jobs, Ski Jobs

PGL is the UK's leading provider of residential activity holidays and study courses for young people.


We currently have a fantastic opportunity for a Tour Organiser to join the Ski team based at PGL’s Head Office in Ross-on-Wye to cover maternity Maternity.


The team handle sales and bookings for both new and retained groups wishing to travel with us to our wide catalogue of ski destinations. Each Tour Organiser is responsible for ensuring the smooth running of the trip for our customers and retaining all groups.


Key responsibilities will include:

  • Providing a high level of customer service to our travelling customers;
  • Generating quotes for new customers and tailor made quotes for specific requests;
  • Liaising with the Ski Operations team to co-ordinate all ski course arrangements from time of booking to departure;
  • Maintaining contact with groups during their course and providing exceptional customer service;
  • Chasing customers for overdue payments;
  • Meeting sales targets for retention of groups both pre and post travel.
  • Undertaking educational visits across Europe to improve knowledge of ski resorts and hotels;
  • Provide emergency cover to groups when they’re in resort;
  • Maintaining accurate record of each enquiry/booking using the computer based systems;
  • Meeting Key Performance Indicators to ensure that individual performance targets are met;
  • Supplying customers with all the information they require regarding their prospective holiday in a timely manner;
  • Handling telephone calls and correspondence for schools and group bookings;
  • Helping teachers to overcome issues as they launch their trip to ensure that the maximum number of trips go ahead.


We’re looking for somebody with experience in a customer service role who has experience of sales and a passion for delivering a great product. Experience of skiing/snowboarding is desirable but not essential.


The role is full time, 37.5 hours per week working from 9:00-17:30. Occasional weekend cover and occasional weekend course attendance is expected. A basic salary is enhanced by a commission and bonus scheme on achievement of set targets.


If you would like to apply for this role, please forward your CV together with a covering letter stating the position you are applying.


The closing date for internal applications is: 28th June 2017.

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