We are looking to recruit a Resort Manager to help manage our portfolio of incredible luxury ski chalets in the stunning Portes du Soleil region of the French Alps.
As our Resort Manager you will lead our resort team on a day to day basis, ensuring that service is delivered to our guests expectations. It’s vital that you’re able to quickly build strong relationships with your team and also your guests, so you will be a strong communicator and a real people person. You’re likely to meet guests on a daily basis and a key part of the role is engaging with them to ensure they are having the most amazing holiday. Sometimes this will be easy but at other times you may have to listen to their concerns and think on your feet to rectify any issues before they escalate.
Behind the scenes you also have an important role to play in ensuring our own high standards are met, both in the presentation of our properties and the delivery of our service. You’ll need a keen eye for detail and a genuine understanding of luxury service which most likely, you will have developed through past experience as a Chalet Manager in a luxury ski chalet. You’ll be able to spot a misaligned cushion or a poorly polished mirror at twenty yards and equally will know your ‘mise en place’ heading into an evening of fine dining service.
People management is key as you’ll be overseeing a large number of staff of varying experience and background. You’ll need to support and mentor them, helping them overcome challenges throughout their own seasons. You’ll need to build a strong team ethic and get everyone working together, delivering excellent results but also enjoying their job in the process.
You will work closely with the company’s Operations Manager, who in turn will support and mentor you in the role, but you will also need to be independent and able to work with autonomy in pressurised situations that are only natural during a high paced winter season. The role could either suit a ski season veteran looking for a seminal season in the Alps, or an ambitious young professional looking to take the next step in their hospitality career.
So have you got what it takes? Your main responsibilities would entail...
Having a proactive presence in the resort and our properties, ensuring you are ‘on the ground’ across all aspects of resort operations - in doing this you will build a trusted relationship with the senior operations management and your leadership will also help you gain respect from the seasonal team
Assists pre-season resort set up and with the delivery of training, as a confident service professional yourself you will bring experience which you can use to help mentor your team
Monitor standards within chalets, both in terms of cleanliness and presentation but also service and product delivery, providing ongoing support to the team to ensure our high standards are met
Responsible for producing the weekly staff rota for the resort, with the support of the senior operations manager and with input from driving and housekeeping team leads - takes responsibility for the correct production of time sheets and accounting records for each property
Oversees the basic aspects of property facility management - i.e. ensures that regular spa and pool maintenance checks are completed and immediately flags any issues with ‘plant’ equipment (i.e. boilers, heating systems, laundry etc.) where a technician may be required - you’ll also be able to problem solve minor maintenance issues to keep properties operating correctly
A fantastic financial package is on offer to the successful candidate, with structured working hours also meaning you will enjoy two days off each week. There are also likely to be ongoing opportunities to work with our team.